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Error message when closing tasks

Hello, 

I have the following very annoying issue: when using the "my tasks" macro I have a list of tasks that have been assigned to me.

after finishing these tasks, when I try to close them, they will not "close" I get an error message from the system and they are simply stuck in their open state.

The error message reads: "Oops! Your task change couldn't be saved.
There could be a few reasons for this.  Dismiss"

But I cannot do anything about it.

Any ideas on how to solve the issues?

Thank you,

Mihnea

2 answers

0 votes
Dominic Lagger Community Leader Feb 16, 2021

Hi @Mihnea Serbu 

I've made some resaerch and found following links:

  1. Set Task to be Completed Causing 'Oops! Your task change couldn't be saved' Error 
  2. Community: Confluence OOPS Your task change couldn't be saved 
  3. Community: Oops Your task change couldn't be saved 
  4. Duplicate tasks appearing in My Tasks or Task Reports 

In these pages there are a few tips. I would do the following: 

  1. Check, whether the tasks are duplicated, if so, proceed with link 4
  2. try workaround in link 1
  3. raise a support ticket

Regards, Dominic

Hello @Dominic Lagger 

Thank you for your effort on this.

I have checked the different items that you have shared with me.

It looks like I am in the situation where some of the tasks do not exist anymore on the original page. The thing is that even if I create the task again in the original page I will get a new line in my tasks page, without the possibility to remove the "old" task. 

It really looks like the tasks points to a place where the original task does not exist anymore but I cannot remove this "record".

Would this need DB "cleaning"?

 

Thank you,

Mihnea

Dominic Lagger Community Leader Feb 17, 2021

Hi @Mihnea Serbu 

This is strange.

I would suggest you, to contact the atlassian support. Perhaps they can check your system.

Regards, Dominic

0 votes
Diego Atlassian Team Feb 18, 2021

Hello there @Mihnea Serbu !

After I read the behavior you described, I believe that there is a chance that you are affected by one of these reports:

If you are checking multiple tasks on the same page "very fast", try checking them slowly and see if the behavior still comes up.

There is also a third report that does fit the behavior you are facing:

 

 

Let us hear from you!

Hello @Diego ,

thank you for the help on this.

in my case the situation is the exact opposite.

the issues comes especially when the tasks are older than a few days. I have tried checking the boxes very slow, or just one at a time, and the issue remains the same.

I can make a video to share the exact behaviour, but I would prefer to put it in a private conversation

Thanks,

Mihnea

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