Install: Confluence Cloud
Browsers Tested: Safari, Chrome, Brave (across multiple users on each)
Our organization has been dealing with this issue for nearly 2 years. About 1 in 20 tasks will never be able to close out, due to this error upon clicking the checkbox. It makes Confluence unusable for action item tracking.
We've tried workarounds - such as deleting the task from the page (which doesn't delete it from the task list), deleting the entire page (which sometimes does finally remove the task), etc. But no fix that is sustainable and consistent.
Any help or insight here?
Happy to help figure out what's causing that error for you.
Does occur only when you mention more than one user on a task? Note that tasks can't be used to assign to more than one user, so I just want to rule that one out.
See CONFCLOUD-26786 if you want to be able to assign tasks to more than one user.
We previously had a bug as well (CONFCLOUD-62685) where tasks were being duplicated, and they had to be corrected via the database. It appears this issue has since been resolved, however but if you want to rule it out, then you would need to raise a ticket with Support, which I can help you with.
At any rate, we can look at your site's logs when you raise a ticket with support, so we know for sure what is causing the error.
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