Error message Confluence

[Alex Phipps]

Good morning,

Hoping someone can help!

When I try and log into confluence, it keeps asking me to enter a CAPTCHA image but it won't accept it and just throws up another CAPTCHA image. I then tried to reset the password but it keeps throwing up the error message when I try to create a new password. (hope this makes sense)

I get the error message shown below:

Oops - an error has occurred 

 System Error 

A system error has occurred — our apologies! 

For immediate troubleshooting, consult our knowledge base for a solution. 

If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information: 

a description of your problem and what you were doing at the time it occurred 
a copy of the error and system information found below 
a copy of the application logs (if possible). 
Your Confluence administrator can use the support request form to create a support ticket which will include this information. 

We will respond as promptly as possible. 
Thank you! 

Return to site homepage… 

Cause 

    User [Anonymous] does not have the required privileges

[Alex]

Hi @Alex Phipps 

It appears that your user got locked out due to the maximum number of password errors. You might need someone else with Confluence Administrator privileges to reset the captcha count on your system so that you can log in.

I hope it helps,

Cheers

Alex