I'm trying import a MS Word document in a space using "Import Word Document" tools of confluence. I've used this feature several times successfully. But now I'm getting the error message below:
Error importing Word document"
The message does not display any other detail.
Is there any way to verify what the problem really is?
I don't really know how else to say this.
We need to see the log files. When you get errors like this, they are also writing errors into the log files. We need to see the erros in the logs. Not the errors on screen. Not a repeat of what you've already done. The log. Show us what the log file says.
If you're using hosting services, then you'll need to ask the hosts for the logs.
If they're hiding them from you (I know many, including Atlassian Cloud, do, for the sake of simplicity), then they're implicitly taking responsibility if something goes wrong and needs debugging via logs.
I sent to Atlassioan support a ms word documento that a I'm having problem. I recived a return from support that there a bug about importing word document with many images.
No workaround at this moment.
Here is the bug information:
Ann / Nic,
Thanks for an immediate response. We use confluence through URL. The solution you gave is something when you have confluence server downloaded on your system.
Similar issues have been reported by other users. I tried uploading the file on Mac, Windows and on all the browsers.
Attaching the screenshot again. I hope this helps
Just be aware that if you use the split options that all the headings you are splitting on are unique names for your space.
I had a similar issue recently and when trying to split based on the headings it gave me this error and I needed to go through the word document and give each Heading a unique name before it would load successfully.
I give up trying to resolve issues in Atlassian products!
Here's a workaround that will save time and frustration:
There are literally hundreds of people experiencing issues with importing word documents..
Clearly Atlassian support has no idea what the problem is... it's been an issue for three years or more.
"We need the log files" they say... "different things cause the problem"...
So you're telling me that there are hundreds of different issues causing the import of word docs to fail!
Well that in itself clearly indicates that the function is totally screwed.
I am having the same problem with importing word documents.
I am using the free plan, but it seems there shouldn't be this limitation AFAYK.
It's really impressive how nobody cares to address this issue.
Is there any Jira issue set in Atlassian to fix this?
Sorry for being so direct.
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