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Error importing Word document

I'm trying import a MS Word document in a space using "Import Word Document" tools of confluence. I've used this feature several times successfully. But now I'm getting the error message below:

"Import failed!

Error importing Word document"

The message does not display any other detail.

Is there any way to verify what the problem really is?

5 answers

1 accepted

0 votes
Answer accepted

What do the log files say is going wrong?

The file I am uploading is a word file. Tried with both .doc and .docx


I don't really know how else to say this.

We need to see the log files.  When you get errors like this, they are also writing errors into the log files.  We need to see the erros in the logs.  Not the errors on screen.  Not a repeat of what you've already done.  The log.  Show us what the log file says.

Many of us are using hosting services and have no direct access to our logs. Very frustrating.

If you're using hosting services, then you'll need to ask the hosts for the logs. 

If they're hiding them from you (I know many, including Atlassian Cloud, do, for the sake of simplicity), then they're implicitly taking responsibility if something goes wrong and needs debugging via logs.

I use Confluence through Atlassian/Confluence cloud servers. Is there any way to open a Online Support Ticket to report this problem and maybe get this log that you mentioned?

Ach, Thomas beat me again ;-)

When you raise the request, I would give them the date and time you last had a failed document import - that narrows down where they need to look in the logs.

I sent to Atlassioan support a ms word documento that a I'm having problem. I recived a return from support that there a bug about importing word document with many images.

No workaround at this moment.

Here is the bug information:

Thanks Rodrigo for an update. 

Have a nice day.

Facing the same problem, when this will solved ? 

Ann Worley Atlassian Team Jun 09, 2017

It will be solved very soon based on the status of the bug being "awaiting release".

1 vote
Ann Worley Atlassian Team May 30, 2017

I think Nic is suggesting that those who experience this issue should check the <Confluence_Home>/logs/atlassian-confluence.log to see what the error messages are. There may be different issues "under the hood" for the same result in the browser.

Yes, sorry, I should have been more clear.  We need the full error messages.

Ann / Nic, 

Thanks for an immediate response. We use confluence through URL. The solution you gave is something when you have confluence server downloaded on your system.

Similar issues have been reported by other users. I tried uploading the file on Mac, Windows and on all the browsers.

Attaching the screenshot again. I hope this helpsScreen Shot 2017-05-30 at 3.50.23 PM.png

Everyone uses it on a url.  You need to go on to the server, find the log file and tell us what it says when the upload fails.

I have the same problem.

Getting the same error.Confluence.png

I am getting the same error


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