I'm trying import a MS Word document in a space using "Import Word Document" tools of confluence. I've used this feature several times successfully. But now I'm getting the error message below:
Error importing Word document"
The message does not display any other detail.
Is there any way to verify what the problem really is?
I don't really know how else to say this.
We need to see the log files. When you get errors like this, they are also writing errors into the log files. We need to see the erros in the logs. Not the errors on screen. Not a repeat of what you've already done. The log. Show us what the log file says.
If you're using hosting services, then you'll need to ask the hosts for the logs.
If they're hiding them from you (I know many, including Atlassian Cloud, do, for the sake of simplicity), then they're implicitly taking responsibility if something goes wrong and needs debugging via logs.
I sent to Atlassioan support a ms word documento that a I'm having problem. I recived a return from support that there a bug about importing word document with many images.
No workaround at this moment.
Here is the bug information:
I think Nic is suggesting that those who experience this issue should check the <Confluence_Home>/logs/atlassian-confluence.log to see what the error messages are. There may be different issues "under the hood" for the same result in the browser.
Ann / Nic,
Thanks for an immediate response. We use confluence through URL. The solution you gave is something when you have confluence server downloaded on your system.
Similar issues have been reported by other users. I tried uploading the file on Mac, Windows and on all the browsers.
Attaching the screenshot again. I hope this helps
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