Error during Exporting a space

[SaravanaKumar]

We tried taking a backup of a space using Export space option.

But export failed saying couldn't backup the database

The error we found by analyzing the logs shows that

com.atlassian.confluence.importexport.ImportExportException: Couldn't backup database data.
at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.backupEntities(AbstractXmlExporter.java:207)
at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.backupEverything(AbstractXmlExporter.java:100)
at com.atlassian.confluence.importexport.impl.FileXmlExporter.backupEverything(FileXmlExporter.java:95)
at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.doExport(AbstractXmlExporter.java:94)
at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExportInternal(FileXmlExporter.java:60)
at com.atlassian.confluence.importexport.impl.FileXmlExporter.doExport(FileXmlExporter.java:54)
at com.atlassian.confluence.importexport.impl.XmlExporter.doExport(XmlExporter.java:52)
at com.atlassian.confluence.importexport.DefaultImportExportManager.doExport(DefaultImportExportManager.java:212)
at com.atlassian.confluence.importexport.DefaultImportExportManager.exportAs(DefaultImportExportManager.java:178)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:295)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:98)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy158.exportAs(Unknown Source)
at com.atlassian.confluence.importexport.actions.ExportSpaceLongRunningTask$1.doInTransactionWithoutResult(ExportSpaceLongRunningTask.java:95)
at org.springframework.transaction.support.TransactionCallbackWithoutResult.doInTransaction(TransactionCallbackWithoutResult.java:36)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:140)
at com.atlassian.confluence.importexport.actions.ExportSpaceLongRunningTask.runInternal(ExportSpaceLongRunningTask.java:68)
at com.atlassian.confluence.util.longrunning.ConfluenceAbstractLongRunningTask.run(ConfluenceAbstractLongRunningTask.java:26)
at com.atlassian.confluence.util.longrunning.ManagedTask.run(ManagedTask.java:39)
at com.atlassian.confluence.impl.util.concurrent.ConfluenceExecutors$ThreadLocalContextTaskWrapper.lambda$wrap$1(ConfluenceExecutors.java:90)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$doInRequestContext$0(VCacheRequestContextOperations.java:50)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:84)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:68)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.doInRequestContext(VCacheRequestContextOperations.java:49)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$withRequestContext$2(VCacheRequestContextOperations.java:66)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.lang.NullPointerException
at com.atlassian.confluence.importexport.impl.XmlExporterObjectHandleCollector.excludeInvisibleBlogPosts(XmlExporterObjectHandleCollector.java:254)
at com.atlassian.confluence.importexport.impl.XmlExporterObjectHandleCollector.getContentFromSpace(XmlExporterObjectHandleCollector.java:242)
at com.atlassian.confluence.importexport.impl.XmlExporterObjectHandleCollector.getContentAndContentPropertiesFromSpace(XmlExporterObjectHandleCollector.java:142)
at com.atlassian.confluence.importexport.impl.XmlExporterObjectHandleCollector.addEntityHandlesFromSpace(XmlExporterObjectHandleCollector.java:120)
at com.atlassian.confluence.importexport.impl.XmlExporterObjectHandleCollector.getObjectHandles(XmlExporterObjectHandleCollector.java:99)
at com.atlassian.confluence.importexport.impl.XmlExporterObjectHandleCollector.getHandlesOfObjectsForExport(XmlExporterObjectHandleCollector.java:89)
at com.atlassian.confluence.importexport.impl.XmlExporter.getHandlesOfObjectsForExport(XmlExporter.java:108)
at com.atlassian.confluence.importexport.impl.AbstractXmlExporter.backupEntities(AbstractXmlExporter.java:189)
... 37 more

Kindly help us

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @SaravanaKumar ,

try to raise a ticket to Atlassian team through https://support.atlassian.com/contact/

Fabio