Error connecting to AD directory Edited

I'm trying to add a User Directory using our AD server. I'm able to authenticate and I'm sure the root is correct, but I get the following error when testing the connection. 

Any help is appreciated. 


3 answers

Can you test with IP instead of hostname?

Here is an example from our lab.Screenshot 2017-12-20 06.56.40.png

I substituted the IP address for the hostname. Unfortunately, I get the same behavior. 


Test retrieve user : Failedorg.springframework.ldap.UncategorizedLdapException: Uncategorized exception occured during LDAP processing; nested exception is javax.naming.NamingException: [LDAP: error code 1 - 000004DC: LdapErr: DSID-0C0907C2, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v2580]; remaining name 'OU=IT,OU=UsersOU,DC=pacific,DC=xxxxxxxxxx,DC=com'




@Jamie Gordon Does this issue got fixed? if so, can you please share the solution?

I was having the same issue/error.

I found out that my organization uses a load balancer for AD.

I used this tool (from Microsoft) to help me get the "correct" hostname: Active Directory Explorer @  

I still have this problem. I am unable to sync with my Active Directory. I can connect and browse the AD using ADexplorer with the same credentials and server name. Thoughts?


Ann Worley Atlassian Team May 30, 2018

Is there any way you did "test connection" before saving the configuration? I have been bitten by this behavior before - the LDAP user password deletes itself and you have to re-enter it before saving:

Error When Browsing Users, Groups Or Roles For Active Directory

Hmmmm. Not sure what you mean. I have 2 choices on the Edit screen, 'Save and Test' and 'Quick Test'. If I hit either, I go to a Test Remote Directory Connection, where I see the error if I select 'Test Settings'. Am I not navigating this UI correctly? 

Ann Worley Atlassian Team May 31, 2018

The way you are navigating the UI is sensible but the bug I linked may be  causing problems. Please try "save and test", then go to the User Directory and synchronize it, then see if your users are able to authenticate to Confluence with LDAP credentials. If nothing else, we should be able to get a useful error message.

This was the problem. Once I selected Save and Test first, the directory began working. 

Thanks for the response. For me password was wrong when start using correct one it works.

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