End of Life message

[Marc Dionne]

Hi,

I work with Confluence Server 6.2.

We receive an End of Life message.

Our licence is good until September, 2018.

For some reasons, HTML server was not configured when Confluence was installed. It is not able to communicate with the external world. My hypothesis is that the expiration of the 60,000 ms delay triggers this message.

Can someone confirm or infirm this and give me a couple of options?

Thank you!

[Micky CARITTE · Accepted solution]

Hi Marc,

End of License in not related to license expiry but to Atlassian EOL policy on products (end of support). Usually products are supported for 2 years after their release and your version is still supported officially.

You might be right on the timeout failing and therefore the healthcheck fail. You might have a look at your logs to find any issue, or you can also contact the Altassian support, providing a Support Zip might help them finding out.

Hope this helps!

[Marc Dionne]

Thank you Micky!

I opened a support ticket with Atlassian (CSP-218123) (https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-218123?sda_source=notification-email) and provided the Support Zip file. I am currently following their instructions.

Regards,

Marc

[Micky CARITTE]

Great!

Good luck with your resolution!