End of Life message

Hi,

I work with Confluence Server 6.2.

We receive an End of Life message.

Instance Health Check.JPG

Our licence is good until September, 2018.

For some reasons, HTML server was not configured when Confluence was installed. It is not able to communicate with the external world. My hypothesis is that the expiration of the 60,000 ms delay triggers this message.

Can someone confirm or infirm this and give me a couple of options?

Thank you!

1 answer

1 accepted

0 votes
Answer accepted
Micky CARITTE Community Champion Dec 01, 2017

Hi Marc,

End of License in not related to license expiry but to Atlassian EOL policy on products (end of support). Usually products are supported for 2 years after their release and your version is still supported officially.

You might be right on the timeout failing and therefore the healthcheck fail. You might have a look at your logs to find any issue, or you can also contact the Altassian support, providing a Support Zip might help them finding out.

Hope this helps!

Thank you Micky!

I opened a support ticket with Atlassian (CSP-218123) (https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-218123?sda_source=notification-email) and provided the Support Zip file. I am currently following their instructions.

Regards,

Marc

Micky CARITTE Community Champion Dec 01, 2017

Great!

Good luck with your resolution!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Tuesday in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

193 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you