End of Life message

Hi,

I work with Confluence Server 6.2.

We receive an End of Life message.

Instance Health Check.JPG

Our licence is good until September, 2018.

For some reasons, HTML server was not configured when Confluence was installed. It is not able to communicate with the external world. My hypothesis is that the expiration of the 60,000 ms delay triggers this message.

Can someone confirm or infirm this and give me a couple of options?

Thank you!

1 answer

1 accepted

0 votes
Accepted answer
Micky CARITTE Community Champion Dec 01, 2017

Hi Marc,

End of License in not related to license expiry but to Atlassian EOL policy on products (end of support). Usually products are supported for 2 years after their release and your version is still supported officially.

You might be right on the timeout failing and therefore the healthcheck fail. You might have a look at your logs to find any issue, or you can also contact the Altassian support, providing a Support Zip might help them finding out.

Hope this helps!

Thank you Micky!

I opened a support ticket with Atlassian (CSP-218123) (https://getsupport.atlassian.com/servicedesk/customer/portal/14/CSP-218123?sda_source=notification-email) and provided the Support Zip file. I am currently following their instructions.

Regards,

Marc

Micky CARITTE Community Champion Dec 01, 2017

Great!

Good luck with your resolution!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

82 views 3 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you