Employee cannot log in to her account anymore

[Jan-Willem Prakke]

Hi all!

One of my employees cannot access her account anymore and the 'reset password' link does not work.. How can we fix this problem? She is an admin user, so this is not so great us. 

[Sharu - Empyra]

Hi @Jan-Willem Prakke 

Can you please be more specific in regard to the issue, is it the employee not able to access her Jira/confluence instance. Also, can you provide what error she is getting while trying to access. 

Or if you think, the issue needs to be addressed soon. You can also raise a support ticket to Atlassian with the details of your instance, username. https://support.atlassian.com/contact/#/ 

Thanks,

Sharu

Empyra Software Solution

[Nikola Perisic]

Welcome to the community @Jan-Willem Prakke !

What is the error message that she receives when she tries with the reset password link?