Emergency !! How do I bypass SSO during log in

[BBI Benutzer]

Hi Support,

unfortunately, i cann’t login with my admin account a@xx.de

 That is why, i am now logged in without sso with a normal user a@yy.de, which is in another domain, that we have not fortunately configured for Atlassian guard for user provisioning. 

Some days before  we purchased jira and started jira project as a test. My last changes, I made regarding sso logon (office 365) with SAML.

I created a security group in office 365 “Jira Helpdesk” and had now 5 users except me. All 5 user can login to jira via sso. It works fine.

I am the administrator, I am not in this group. I cannot login anymore.

I had also purchase Atlassian Guard standard and configure it. I  have don also the verfivcation steps with  domain “xx.de “

Identity Provider Directory is xx.onmicrosoft.com

 Now every time I want to login with my admin account a@xx.de it uses always sso. I cannot bypass SS

Please let me know the way to bypass sso for this user a@xx.de and let me know, how I can setup the login for some of our user @xx.de without sso.

I have also an another admin account  with only user name “xx-admin” for https://xx.atlassian.net .

Your login Page doesn’t allow this.

We have also the license for product confluence.

I need your help to login with may account.

It is an urgent issue.

Is there any possiblitiy to call Atlassian, as i need the solution today. We have premium support.

[Andy Heinzer]

Hi @BBI Benutzer 

I have created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-319534

If you could please let us know in that support case which account you are trying to use to login.

Andy

[Dave Rosenlund _Trundl_]

Sorry for your troubles, @BBI Benutzer  🫤

To the best of my knowledge, it's not possible to call Atlassian. However, when you open a support ticket, you may see an option to chat with an agent.  I assume they are rolling out this option gradually, so I cannot guarantee that you will see it.

Good luck!

-dave

[Dave Rosenlund _Trundl_]

P.S. I would remove your email address from your post if I were you.  This is a public site open to anyone/everyone. 

[BBI Benutzer]

Thank you so much ! Unfortunately i can't see chat option. For this product we have premium support. 

[Dave Rosenlund _Trundl_]

I was afraid that might be the case.

However, since you have premium support, you should get a quick response 👍

I'm also going to call Atlassian's attention to this post.

[BBI Benutzer]

that would be great !