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Embedded draw.io digram repeatedly asks for authorization

I have successfully embedded some new diagrams in my confluence page. However almost every time I visit the page it doesn't display the diagrams and asks me to "Authorize draw.io to access Google Drive" which I do every time, but a reload presents me with the same authorization request.

 

My team mates are unable to see the diagrams at all

1 answer

Hi, 

are you experiencing the same issue in other browsers, please? If you temporarily disable all browser extensions and clear cache, does it help? Could you please check if 3rd party cookies are allowed?

Thanks,

Marija

Yes, it still happens. Also I don't see how cookies and cache should effect this as this should be done server-side, not in my browser

Hi,

When you embed a diagram from Google Drive, we don't copy the diagram to Confluence, rather we link to it (to respect the restrictions you set on the file). So, we need to access the file from Google Drive every time the page is opened. This is why we need to use cookies.

In addition, your team mates won't be able to see the diagram unless it is shared with them. So, if you have a company account with Google, you can share the diagram at the company level or with each one in the team. They also need to login to their Google account to have access to the diagram.

This way the diagram is viewable only to those you allowed and also updated whenever the diagram in Google Drive is updated.

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