Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,747
Community Members
 
Community Events
165
Community Groups

Embedded draw.io digram repeatedly asks for authorization

I have successfully embedded some new diagrams in my confluence page. However almost every time I visit the page it doesn't display the diagrams and asks me to "Authorize draw.io to access Google Drive" which I do every time, but a reload presents me with the same authorization request.

 

My team mates are unable to see the diagrams at all

1 answer

Hi, 

are you experiencing the same issue in other browsers, please? If you temporarily disable all browser extensions and clear cache, does it help? Could you please check if 3rd party cookies are allowed?

Thanks,

Marija

Yes, it still happens. Also I don't see how cookies and cache should effect this as this should be done server-side, not in my browser

Hi,

When you embed a diagram from Google Drive, we don't copy the diagram to Confluence, rather we link to it (to respect the restrictions you set on the file). So, we need to access the file from Google Drive every time the page is opened. This is why we need to use cookies.

In addition, your team mates won't be able to see the diagram unless it is shared with them. So, if you have a company account with Google, you can share the diagram at the company level or with each one in the team. They also need to login to their Google account to have access to the diagram.

This way the diagram is viewable only to those you allowed and also updated whenever the diagram in Google Drive is updated.

I have the same problem. Sometimes embedded diagrams load, most of the times they require authentication again. I have a page with two diagrams where sometimes one of them loads, and the other one does not. That's very frustrating.

@Marcus HungerDo you have multiple Google accounts logged into that browser window?

If the default google account is not the one you're logged in with for the drawio viewer, the default can reset the token. If it's chrome try using one profile per browser window.

Sadly, one profile per browser window doesn't solve the issue..  other ideas?

To be more precise.. when draw.io is open, it is logged into an account (upper right -- that is the account draw.io uses for gdrive -- ex: myname@gmail.com).  This account has to match the default account of the window.  Even if all tabs in the window are open to that account.. the re-authorization still happens if those tabs don't match the default.  "default" means when you first open Chrome, it asks which account -- that is then the default for the window and all child windows.

"when draw.io is open", what is "draw.io" specifically in that case?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Confluence

Confluence: Where work and wellness meet

Feeling overwhelmed by the demands of work and life? With a 25% increase in the prevalence of anxiety and depression worldwide during the pandemic, for most of us, it’s a resounding yes . 🙋‍♀️ ...

954 views 15 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you