Embedded JIRA feedback form not always showing up in Confluence

I embedded a JIRA feedback form via the issue collector but it is not showing up in Confluence. I guess it is because you are not logged in into JIRA but I am not sure.

Any ideas?

I want to have a feedback button (issue collector) always showing up in Confluence for every logged in Confluence User.

1 answer

What kind of issue collector trigger did you choose? There are "Subtle, Prominent, Vertical and Custom". The first three will appear on the page without any other configuration. The "Custom" will need to have an html element it can be embedded into.

Also, in Confluence, have you inserted it as an "html" macro?

We chose the vertical one. I embedded it in Confluence via Look & Feel and Custom HTML. Somehow, I can see the button (Safari) and few people don't (Firefox for example).

Appearing in certain browsers only indicates that this might be a browser issue. Check the browser configs, if it allows javascript. There are certain installations which prevents such.

Ok @Gabrielle Bautista [ACP-JA] I got it now, its because of an SSL issue. The collector is in JIRA which uses SSL but somehow the Confluence SSL is marked as unsafe when I embed the collector. Any idea how to solve this?

Is your JIRA and Confluence trusting each other? That should not be an issue I think (We are using SSL and I have not encountered it myself so I am not 100% sure).

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