El servicio de Synchrony se ha detenido o presenta errores

Desde hace unos dias no puedo levanta o no se que problema presenta el servicio de syncrony, por lo cual tuvimos que cambiar a "modo limitado" el modo de edicion colavorativa

Adjunto log de errores e impresion de pantalla. 



 2017-12-27 07:01:00,562 ERROR [Long running task: Restart Synchrony Task] [plugins.synchrony.tasks.AbstractConfigLongRunningTask] runInternal An error occurred when running a Synchrony ConfigLongRunningTask
-- url: /rest/synchrony-interop/restart | referer: http://nexaserver:8090/admin/confluence-collaborative-editor-plugin/configure.action | traceId: 40744cbf70c3d20e | userName: admin
java.lang.NumberFormatException: For input string: " "
at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
at java.lang.Integer.parseInt(Integer.java:569)
at java.lang.Integer.parseInt(Integer.java:615)
at com.atlassian.confluence.plugins.synchrony.utils.SynchronyProcessUtil.killRunningSynchronyProcess(SynchronyProcessUtil.java:49)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.startup(DefaultSynchronyProcessManager.java:521)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.lambda$restart$15(DefaultSynchronyProcessManager.java:734)
at com.atlassian.util.concurrent.Promises$Of$1.apply(Promises.java:263)
at com.atlassian.util.concurrent.Promises$2.onSuccess(Promises.java:185)
at com.google.common.util.concurrent.Futures$6.run(Futures.java:1319)
at com.google.common.util.concurrent.MoreExecutors$DirectExecutor.execute(MoreExecutors.java:457)
at com.google.common.util.concurrent.ExecutionList.executeListener(ExecutionList.java:156)
at com.google.common.util.concurrent.ExecutionList.execute(ExecutionList.java:145)
at com.google.common.util.concurrent.JdkFutureAdapters$ListenableFutureAdapter$1.run(JdkFutureAdapters.java:177)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:748)


2 answers

1 accepted

1 vote
Answer accepted

Hello Manuel,

It looks like what you're seeing is documented here

The Synchrony PID file has been corrupted.

The steps below will fix the issue:

  • Stop Confluence 

  • Remove the file <confluence-install>/temp/synchrony.pid

  • Start Confluence


Funciono perfecto. Muchas Gracias !!!!!!

0 votes

Hi Manuel,

It looks like you may be running into this issue:

Please run through the steps in that article and let us know if you have any trouble.

I do think that's definitely your issue but if you run into any further problems, you can also review the full Collaborative Editing Troubleshooting Guide.

Please note that I am responding to you in English due to the fact that our forum is largely an English forum, and to best help everyone, answers and posts should be in English. Thank you for your understanding!



Hola Shannon.

En la solucion me dice de especificar un usaurio y una contraseña.

Cual seria los mismos, ya que en la instalacion no me pidio nada. Es el usuario de administrador y su contraseña???? o es otro que genera el administrador???


Hi Manuel,

It seems that you are asking about the login and password? The login and password that the article is asking for is your database username and password. This is something that the person setting up your instance would have entered.

Per the article you should check confluence.cfg.xml and ensure that the database username and password are included there.

<property name="hibernate.connection.password">YOUR_DATABASE_PASS</property>
<property name="hibernate.connection.username">YOUR_DATABASE_USER</property>

If you do not know these then I would recommend that you get in touch with your database server administrator.



Sharon, yo instale la herramienta confluence, y no me pidio en ningún momento instalar la base de datos, tampoco el nombre de usuario , ni contraseña.

Se ve que lo asigna automáticamente el instalador. existirá un usuario y contraseña por defecto???

Sera esa la solución para que me funcione nuevamente el servicio "synchrony"??

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

274 views 2 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you