Editing profile macro wont show users in drop down search

[Rafał Jakubiak]

Trying to edit profile user macro with new user, but search thru users doesnt work. Wont show any results.

[Shannon Spaniol]

Hello @Rafał Jakubiak,

Welcome to Atlassian Community! It's nice to have you join us.

Something like this could be caused by a bug, such as:

• CONFCLOUD-66347 DoS: Cannot mention user in pages or comments at all

We will want to take a look at your site in order to narrow down the issue and perform any workarounds. You can contact Cloud Support directly to raise a ticket. If you have any issues or are not eligible for support, please let me know and I can help you to raise a ticket.

Regards,

Shannon

[Rafał Jakubiak]

Hey, thanks for answer. Im getting 

You can't view this issue

It may have been deleted or you don't have permission to view it.

when trying to look on CONFCLOUD-66347. And im not able to open a ticket, so if you can help, please do. 

[Shannon Spaniol]

@Rafał Jakubiak,

Thank you for pointing that out; it looks like that case was the result of a developer investigation and so the permission scheme is more restricted. The issue is the same as another one that is public. 

• ID-7089 Cannot mention specific user in pages or comments at all

There's a workaround on the original thread I sent you, so you can include both in your support ticket and we'll be able to have a look at it.

Regards,

Shannon