Edit in Office in Confluence doesn't work for Mac users


There is a problem for Mac users when using the functionality "Edit in Office" for attached documents in Confluence v4.2.11.

For Windows users there is a workaround with setting the Basic Authentication to allow opening documents from non-SSL websites http://support.microsoft.com/kb/2123563 ,

But how to solve this for the Mac users? or is the only solution to install the SSL-certificate for this website.

Would appreciate your help,

Thanks in advance,

4 answers

1 accepted

0 votes
Answer accepted

This option is only supported in Microsoft Office for Windows. Office for Mac make use of a completelly different set of libraries and a complete different API (Mac OS X is an UNIX system).

If you need any further assistance, please raise a support ticket.


Lucas Lima

Atlassian Support

Hi Lucas,

Can you please have the Atlassian tech writers update the documentation for this feature to specifically indicate that this feature can only be used in Windows environments as a native Mac OS user is not going to have Microsoft Office for Windows.

Also, why is Atlassian developing solutions that are windows-only solutions? I can understand third party plugins choosing to support only one instead of both; but for Atlassian to pursue features only supported in one seems very short-sighted given the expansion of the client side and mobile markets.

Hi Kalynn,

As Michael Knight pointed above the problem should be only restricted to installations that don't have a proper SSL installation, OnDemand is fully SSL enabled so it should NOT be affected by this.

The workaround described by Microsoft's KB article explains the reasons why it can be dangerous to use Basic Authentication over a non-SSL (you are sending you credentials through a unencripted connection, what can be easily captured by someone capturing the packets between you and the destination) and how to enable this option to force the trasmition via this insecure channel.

I guess what Lucas tried to explain on his answer is that the workaround described on the article only applies to the Microsoft Office for Windows, the Apple version of Office probably will most likely not have the option or be somewhere else.

We are not targeting Windows only, 95% of our internal development machines are either Linux or Mac boxes. These specific feature relies only on the WebDav protocol support by Confluence to allow editing documents inside Confluence so it's OS independent, the problem is how the client editor (Office / NeoOffice / OpenOffice) choose to implement the WebDav integration and network stack.

Best Regards,
Felipe Cuozzo
OnDemand Team

Thanks for that clarification, Felipe!

Can you please clarify which program and browser version is supported for this option "Edit in Office"

Our Mac users got only installed Office for Mac, not Open Office, and this doesn't work.

Atlassian support advice us to install Open Office for our Mac users, and only use Firefox, is this correct?


Office for Mac IS NOT supported. Within our software development company of a few hundred, we are split between PC and Mac and only Office for Mac is allowed; OpenOffice is not. That was true in my prior company; only Office for Mac was allowed.

Here is the feature request you can vote/comment on if this is important to you:


Here's a POC for Feasibility: Google Drive has a similar feature where if you have the Google Drive App for Mac installed, it allows you to open and edit using MS Office installed on Mac

0 votes

This question has been submitted with the 'OnDemand' tag. However, all OnDemand instances are served via SSL and shouldn't experience this problem.

Hi Felipe,

Thanks for that clarification!

I encountered the same problem. I now use frirefox for mac. No problem so far. Theo geelen

hi..can you saw me screen shot of WebDAV Launcher Options

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

983 views 2 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you