Edit in Office Read-Only

I have a user that started having the issue where files are being opened in read-only status.

We are using Confluence 5.4.2; the user tried in both FF 27 and IE 9.

Here wiki version, browser version, nor operating system changed over the weekend.

We have shut down, logged out/logged in and tried - no luck.

She has reset her password to confirm it wasn't a credential issue - no luck.

Anyone have any other ideas of what we can do to troubleshoot the issue?

Other users are not experiencing a problem.

3 answers

1 accepted

0 votes
Answer accepted

May the information here be helpful for you.

0 votes

Hi Karie,

There are multiple reason for why the edit in office could be read only. We usually troubleshoot and investigate using the steps listed on this page

I hope this helps to investigate the problem. As this is happening to one user only, it may be a configuration from one server only and not a confluence issue. You may want to check that.



We did look at that page first and were still not successful. However, in this case, after a couple of days, the issue stopped happening, but we didn't do anything. So, that's good for the user, but disconcerting to me as we did nothing to fix it and it makes it higher risk that other users will encounter for 'no reason'.

We had tried the various items mentioned in the articles without any luck. In a couple of days, it just started working again. Not sure why.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Mar 12, 2019 in Confluence

Confluence Admin Certification now $150 for Community Members

More and more people are building their careers with Atlassian, and we want you to be at the front of this wave! Important Dates Start the Certification Prep Course by 2 April 2019 Take your e...

281 views 2 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you