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Draw.io diagram got deleted

Dinesh Kumar Loganathan February 21, 2024

Hi 

I created a diagram for a confluence page.I then embedded this diagram in another page.Now when i deleted the original confluence page without archiving, the embedded diagram also got removed.

please help with recovery.

2 answers

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1 vote
Answer accepted
Dinesh Kumar Loganathan February 21, 2024

Hi @Perisic Nikola 

i was able to recover the diagram from the trash.

Thanks

0 votes
Perisic Nikola
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February 21, 2024

Welcome to the Atlassian community @Dinesh Kumar Loganathan !

Which option are you using to embed the draw.io content: HTML? iframe? SVG or other?

Dinesh Kumar Loganathan February 21, 2024

Hi @Perisic Nikola 

i used below option and it led to my recently created diagram in draw.io.

Screenshot 2024-02-21 at 09.47.01.png

 

Perisic Nikola
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February 21, 2024

I see, you were using the Embed draw.io Diagram option. Apparently, draw.io is pulling the diagrams from their site not the Confluence directly. It also happens to me as well:

Screenshot 2024-02-21 at 10.13.13.png

I see that you have tagged draw.io, because there are people within this community who are within the draw.io. 

Also, for urgency purposes, you can raise a ticket for them here: https://drawio.atlassian.net/servicedesk/customer/portal/14

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Dinesh Kumar Loganathan February 21, 2024

Hi @Perisic Nikola 

i have created a new ticket with draw.to.

Your reference is DID-10859 (ticket number)

 

thanks

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Mike Rink - draw_io
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Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 21, 2024

Just to clarify around @Perisic Nikola 's comment, the native draw.io app in Confluence does not pull diagrams from anywhere except the Confluence attachment that is saved in your own instance. If you are using the embed option and it's not working, the first thing to check is that the source diagram (which will be attached to the original page) is still present. 

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Perisic Nikola
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February 22, 2024

Thanks for mentioning this @Mike Rink - draw_io !

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