Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Does Confluence Charge Readers or Creators?

Brady Buttrey March 25, 2024

We are trying to figure out if we need to purchase Confluence along with our JSM and are noticing that the price estimators for Confluence ask for the number of users. Are the "users" considered the people that are creating KBAs or both the readers and creators? 

1 answer

1 vote
Kristian Klima
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
March 25, 2024

Hello @Brady Buttrey 

A Confluence user is anyone with a user account = paid seat.

Implication: all your users can be creators. Which is a major advantage against other tools that limit the numbers of creators (and charge an arm and a leg for that).

Confluence was built as collaboration tool not a membership-only club :) 

It's up to you (your admin), to determine who can do what. Say you have 100 users/seats. 50 can be creators, 30 can view and comment, 20 can have zero access.

Having said that, there are tools (Confluence apps) that can make your Confluence content available to people (even your employees) who don't have a Confluence seat. For example, you can use Scroll Viewport by K15t to create an intranet site that would be accessible to anyone using your company SSO. That site would be read-only.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2024

Hello @Brady Buttrey 

Adding to this...

You specifically mentioned Confluence in combination with JSM (Jira Service Management).

If you want to use Confluence as a knowledge base for people who are classified in JSM as Customers only, then the Customers don't need licensed user access to Confluence. 

Refer to

Like # people like this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events