Documentation available to customers


This is a question about: JIRA Service desk and Confluence in the Cloud

our organisation offers support to other organisations. One of our requirements is to provide our customers with documentation. Some documentation(pdfs, docs) are specific for a customer and other documents are more general and should be available to all our customers. Is there a way to integrate a solution to this requirement in the system. The information we provide is just normal info, not confidential at all, but sometimes specific to particular clients. 


1 answer

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Put the shared stuff in spaces that are accessible to everyone, and then you have a choice:

If there's the odd page within the shared stuff that is only for some customers, put a "restriction" on it such that only some customers will be able to see it.

If it's big numbers of pages, consider putting them in their own space, and limiting access to that space to the few customers who should see it.


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