Display Inline Drop Down does not appear

[Danielle Sandahl]

When pasting links into my confluence pages, I do not get the "Display Inline" drop down options to show the link as URL, inlle, card or embed. 

Any help would be appreciated! 

[Jessica]

Hello Danielle!

Hope you are doing well. :) Welcome to the Atlassian Community.

It is possible to use the Smart Links to show the Display Inline, embed, etc, options on the Editor (not legacy editor) for your site.

There are a few possibilities not allowing you to see it or use it:

1. Your page is not on the current Editor, but using the Legacy editor, where it is not available - You can confirm if your editor is the current one by checking the Edit mode URL and see if there is an edit-v2 after /pages.
2. Or the link you are trying to paste is not from the following list:

• Confluence

• Jira

• Jira Roadmaps
• Dropbox

• Box

• Google Drive

• Microsoft OneDrive

• Asana

• Github

• Bitbucket
• Gitlab
• Figma
• Adobe XD
• Miro
• Zeplin
  
  

Hope that helps! Let us know if you are having any issues yet and if you have any questions.

Kindest Regards,
Jessica

[dscaglione]

It's odd because it works for some websites (external) but not others (also external). Is there any rhyme or reason to this functionality?

Example:

Inline/Card menu displays for https://www.comforte.com

Does NOT display for https://www.aha.io

[dscaglione]

Aaand, I figured it out.

If you copy and paste the URL it won't work but if you manually type in the URL and hit Enter it works.

[Jessica]

Thank you for sharing your findings and letting us know it worked for you and which links!

I just tested and indeed it worked for the https://www.aha.io link you mentioned, but there are a few others where it doesn't work, at least the ones I tested here.

Once again, if the links you are trying to use to show the SmartLink cards are on the supported list, it should work!
If it is not on the list, it may or not work. There is an updated list on our documentation below:

• Insert links - Smart links  

Note: Your browser may prevent links from displaying as an embed. To solve this problem, go to your browser settings and add the site or application to the list of sites that can always use cookies.

Cheers,
Jessica

[Ben Jacobson]

I'm getting the same behavior: no menu of card/inline/URL options displays when inserting links.  Typing the URL manually does not resolve it.  I'm not trying to use SmartCards.  I'm using the v2 editor.

[dscaglione]

If you copy and paste the URL it won't work but if you manually type in the URL and hit Enter it works.