Disabling confluence emails for disabled user

At our company, when someone leaves, their email is generally forwarded to someone else. We disable them in Jira by removing them from all groups and removing their application access to Jira and Confluence.

But it seems this doesn't stop Confluence from sending out Recommended emails per it's schedule to that user.

I worked around it by re-enabling the user temporarily, going to their Confluence profile and disabling all the notifications, then disabling all the user again.

But it doesn't make sense to me why a disabled user would still be getting emails.

Am I missing something?

2 answers

1 accepted

Well, this seems to have people stumped or perhaps no one else has run into it. And now I'm getting harassing emails that I should do something about my own un-answered question.

So I'll just answer it with the following WORKAROUND mentioned previously:

Temporarily re-enable the disabled user, disable all the email notifications in their Confluence profile, then disable the user again.

This does appear to have resolved the issue.

Hi Andrew,

If we are lower then version 4.2.5 of Confluence then I believe we are hittting the following bug.

Customers report that the recommended updates email goes to ALL LDAP users whether logged in or not

Which encompasses disabled users as well.

Cheers,
Andrew

We're running OnDemand so Jira is at 6.1. About Confluence reports version at 5.3

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

372 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you