Disable MFA on one account

[ferenc_mudrijan]

I'd like to disable the MFA for one of our account. Is there a way to do it?

[Nikola Perisic · Accepted solution]

Welcome to the community @ferenc_mudrijan 

Be aware, when the MFA Is turned off, the account won't have the protection for second login step. With that said:

1. From the Two-step verification page, enter your Account password and select Unlock settings to get to your two-step verification settings. You won't see this option if you recently entered your password.

2. Under Settings, select Disable two-step verification.

3. From the confirmation dialog that appears, select Disable to stop using two-step verification.

After you disable two-step verification, you no longer have to log in with your security key or authentication app. You can re-enable two-step verification at any time.

Be aware that if your organization admin has required you to have two-step verification enabled, and you disable it on your account, you won't even be able to log in to enable it again. See enforced two-step verification for more information.

Reference: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

[ferenc_mudrijan]

Thank you it works perfectly on my account. I wonder as an admin, how can I help my user to reset / disable MFA?

[Nikola Perisic]

They should be able to do it here: https://id.atlassian.com/manage-profile/security/two-step-verification

[ferenc_mudrijan]

Thank yo but the user cannot access their 2FA. The goal would be to reset MFA as an admin. In this case I wouldbe able to help the user to reset their account.

[Nikola Perisic]

The thing is that admin cannot disable this for them if the user has their MFA set up.

This page also has a good guide: https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/

[ferenc_mudrijan]

I'm thankful for your effort and support! We have contacted the Altassian account team and requested an access link and MFA reset. It's a bit weird compared to other systems where the admin can do this, but at least it is a solution.

[Nikola Perisic]

If you found the answer helpful, please mark it as accepted. Thank you!