We are working on enabling MFA for end users. However, I can't find an option to disable MFA for a user by logging in as admin. How can I disable MFA for a user when the user does not have access to their phone or recovery key?
Please note that I have followed the below steps:
From your organization at admin.atlassian.com, select Security > Authentication policies.
Move member to a policy where two-step verification is optional.
Select Directory > Managed accounts> Show details to open the member’s page.
Select Disable two-step verification so the member can reset two-step verification and log in.
Move the member back to the previous policy.
However, when I click on "show details", it does not give me the option to disable MFA.
It's my understanding that to require MFA, you need an Atlassian Access subscription - is it possible that the user has set their own account to require it? The user can go to this page https://id.atlassian.com/manage-profile/security/two-step-verification and see if they have it enabled or disabled and can control whether to require it or not.
@Md Miah There is information on this page that answers that question - https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ the user will get a backup code that they need to save.
Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events