Different person's name appeared when changed user name

M_ Hoshi
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July 17, 2024

Sorry the screen shot is in Japanese.

My colleague was trying to change his user name by accessing the Account Management page. He entered his name in alphabet, and clicked the check button.

For some reason, completely different person's name appeared, and is written in Kanji.

We don't know who this person is. Is this a cache problem?

What possible causes are considered? 

image (2).pngタイトルなし.png

 

What possible causes are considered?

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