Default access for new users issue

After a recent update to our ondemand instance new users do not get access to all of our wiki spaces by default. In the admin panel I have gone to Sign up options and selected Set defaults for new users. The Confluence application is selected. New users are assigned to the Confluence_users group. I have to manually add each new user to a group called just USERS. What has changed on our instance?

3 answers

1 accepted

Clarissa Gauterio [Atlassian]

Today 11:28 AM

Hi Scott,

That’s happening because in your Space Permissions, the access is set to the users group. You need to change that and add the confluence-users to that permission.

Also, I believe you will need to change the permissions in existing spaces to grant access to the confluence-users group. Since the users will not be automatically added to the users group, they will not have access by default.

Hi Scott,

The group confluence-users is the default group for the new Confluence users, I suggest you to attribute to this group the same permissions as the users group.

My suggestion is to check the Global Permission on your confluence through the following link:

  • <Instance_URL>/wiki/admin/permissions/globalpermissions.action

And also check the Space Permissions through the following:

  • <Instance_URL>/wiki/admin/permissions/viewdefaultspacepermissions.action

Then add the same permissions to confluence-users group of the users group.

Kind Regards,

Henrique Lechner


I have made all of the changes that you suggested and new users are still not getting access to any of the spaces on the site until I add them to the users group.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Goff-Dupont
Published 6 hours ago in Confluence

Think you know shares vs. @mentions in Confluence? Take this collab quiz.

To anyone who doubts that Atlassians are a little too obsessed with collaboration, and tools related thereto, let me describe a recent discussion we had (which took place on our internal Confluence, ...

69 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you