Default access for new users issue

After a recent update to our ondemand instance new users do not get access to all of our wiki spaces by default. In the admin panel I have gone to Sign up options and selected Set defaults for new users. The Confluence application is selected. New users are assigned to the Confluence_users group. I have to manually add each new user to a group called just USERS. What has changed on our instance?

3 answers

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Accepted answer

Clarissa Gauterio [Atlassian]

Today 11:28 AM

Hi Scott,

That’s happening because in your Space Permissions, the access is set to the users group. You need to change that and add the confluence-users to that permission.

Also, I believe you will need to change the permissions in existing spaces to grant access to the confluence-users group. Since the users will not be automatically added to the users group, they will not have access by default.

Hi Scott,

The group confluence-users is the default group for the new Confluence users, I suggest you to attribute to this group the same permissions as the users group.

My suggestion is to check the Global Permission on your confluence through the following link:

  • <Instance_URL>/wiki/admin/permissions/globalpermissions.action

And also check the Space Permissions through the following:

  • <Instance_URL>/wiki/admin/permissions/viewdefaultspacepermissions.action

Then add the same permissions to confluence-users group of the users group.

Kind Regards,

Henrique Lechner


I have made all of the changes that you suggested and new users are still not getting access to any of the spaces on the site until I add them to the users group.


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