Deactivate to Active user

[Shingo Tamura]

We used to use Confluence with domian setup. But I changed back with free user. Now I can't reactivate some users who was deactivated. I don't want to setup domain anymore. How can I do this?

[Kristian Klima]

Hi @Shingo Tamura and welcome.

Confluence Free is limited to 10 users so you won't be able to reactivate users if they'd push your user-count beyond 10.

If the user count is not an issue, and you don't see deactivated users in your user management environment, you can simply invite them back to your Confluence site (again, the 10-user limit applies).

[Shingo Tamura]

The user count is not an issue. An invitation works for new user. But it doesn't work for user who used to have an account. It is created with Deactivated.

[Kristian Klima]

OK, so I found a user who was deactivated via Opsgenie.

He still appears in the user list but doesn't count towards the seats, so appears as any user that I doesn't have site access.

What I CAN do is to grant them the access back thru the User's details page. Can you do that?

(Also, did you try to remove the user completely and then add them back?)

[Shingo Tamura]

I removed him. Does it take some time to invite him again? Because I couldn't invite him with "Unable to invite accounts that are deactivated".

[Kristian Klima]

Oh.... That I don't know. 

This is looks like a more advanced problem connected with user provisioning to the Atlassian Cloud site rather than to just Confluence itself. 

I would not hesitate to get in touch with Atlassian support.

https://support.atlassian.com/contact/#/ 

You should see 'open chat' option at the bottom of the page (it will appear after you fill in a couple of details)

[Shingo Tamura]

I appreciate for your support.