Customer payments are failing on PayU

Michael Van Zyl December 28, 2024

Payment rejected codes P046

1 answer

0 votes
Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 28, 2024

Hi @Michael Van Zyl ,

Are you experiencing issues with payments for Atlassian products? I would suggest raising a request to Atlassian Support (use "Technical issues and bugs") related to payment issues.

Cheers,
Tobi

Michael Van Zyl December 30, 2024

No, We are Using he PayU gateway for customers to pay on our website but they are all being declined with a reference that makes no sense, telling them to contact their service provider who in turns says there should be no problem, and that they should be able to transact.

I have tried support for PayU but have had no joy, cant even get any feedback, and all our customers are being declined.

Michael Van Zyl December 30, 2024

the Phone Number for PayU South Africa in Capetown doesn't work, And no Agents are manning the chatlines?

 

Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 30, 2024

@Michael Van Zyl I can't be much of assistance here as I haven't been using PayU. 

I'm not sure if this is the right place to get support related to your initial question/problem as it seems that this issue you're experiencing is on PayU side which is not maintained by Atlassian.

I guess web search for answer, or potentially checking out some kind of PayU forum (if they have it), would be best course of action.

Hope you'll get this resolved.

Cheers,
Tobi

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events