Custom Field is not shown on a JQL Filter Option

Jasmine Stermschegg September 5, 2023

Hi,

we are missing a custom field on the jql in confluence, the column is shown but its empty. On Jira Cloud the content is shown.

Any thoughts/ideas?

 

1 answer

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 5, 2023

Hi @Jasmine Stermschegg , to be clear you have a saved filter in Jira that you reference in a Confluence macro and you see that a custom field is blank in the Confluence macro but not when viewed in Jira, correct? 

some questions/thoughts...

  • please verify that you do not have two custom fields of the same name. I have seen this before.
  • I assume you have verified this is the case on the same issue
  • I wonder if you try removing the CF from the display and re-add
  • it would be interesting to try a different filter, e.g. issue = abc-123 as a test
Jasmine Stermschegg September 5, 2023

Hi,

yes, i tried it with a saved filter and directly via jql but its still the same issue. The affected custom field is called "Group ID" and shown directly in Jira via Filter oder JQL query but not in Confluence.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 5, 2023

Can you verify that there is only a single Group ID field? 

project settings > issues > custom fields 

can you share screenshots of Jira and Confluence 

Jasmine Stermschegg September 6, 2023

Yes, we have only one "Group ID" field, its a group picker field.

customfield.pngconfluence.jql..pngjql.filter.jira.cloud.png

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 6, 2023

Thanks for the details. I have verified the issue in my instance and consequently found this open Bug - CONFCLOUD-71510 - Jira issue macro does not show values of Group Picker fields . I recommend that you vote for and watch the issue if it's important to you.

Jasmine Stermschegg September 6, 2023

Thanks for your help, its really a pity that so simple functions doesnt work :-(

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