Custom API not working for some users

[Dishant Sharma]

I have made a custom rest API endpoint in my custom plugin for confluence server 7.13.7. The custom endpoint receives a space key as the parameter and gives out the groups on that space.

It is working absolutely fine when I’m testing it on my local setup of the confluence server with the admin account. But, it is not working and giving a 404 error when I’m testing it on the client’s instance even when the client’s user is added in the ‘confluence-administrators’ group.

I’m not able to figure out why this is happening. Can anyone please suggest to me the possible reasons why it is happening?

[Brant Schroeder]

@Dishant Sharma It could be many reasons besides the user such as network routing, firewall rules or server configuration.  Where is the app running and how does the traffic route.