Creating ITIL Change Documents

[Keith Wawrzeniak]

I'm a new user, so sorry in advance if this has been asked before.  A little background is I'm trying to setup a more robust change management process for my organization where changes and their approvals are logged, automated emails go out to impacted teams, whether they are users in Jira or not, and change documents are as automated as possible.  I'm hoping Jira is that solution.

My ultimate goal is to be able to provide one pdf document per change to SOC auditors that has the change number, change title, change description, impacted services and components, proposed start and completion dates for the implementation, risk and severity, and date(s) approved by the CAB.

The question surrounds linking ITSM and Confluence.  Confluence has the ITSM template that is close to the existing document we are using and I found how to add the template to my project under Project Settings and Knowledge Base.  I was wondering if any of the fields populated in the Change request can be auto populated in the ITSM template?  Maybe I'm missing a document or a link that says how to do this.  Any help/guidance will be appreciated.

[Diego]

Hello @Keith Wawrzeniak !

Fret not, You did not miss documentation about it.

Currently, there is no native feature in Confluence Cloud that allows you to automatically fill fields in a page with values from Jira upon page creation.

We had a question that was asked here in our Community that has a similar root as yours:

• Populating values from specific Jira fields into a knowledge base page in Confluence 

There is also a similar request in our reports:

• Create and populate Confluence template page with fields from Jira issue on transition

Let us hear from you!