Created Template Not Available in Templates / Custom

Susan Kuehn April 12, 2023

After creating a template it is not available in the templates / custom area.


1. Access the Space Settings

2. Look and Feel

3. Choosing Create New Template

4. Because I built the page in a different space I open the page / choose edit / copy / then paste it into the template page

5. Save. 

6. Template is now accessible in the space settings/look and feel/templates page

However, when I choose the Templates button at the top of the screen it is not accessible as a "custom" template. 

I have deleted the page and gone the step above twice with the same results. Interestingly enough, I went through these same steps to build a different template and it does show up in the custom template area

What am I doing wrong?

Thanks, SK



2 answers

0 votes
Laura Bourg January 17, 2024

I have a similar experience. I created a template via space settings and then promoted it. But the only place it is visible is under space settings. How can I make it accessible to my team? 

0 votes
Barbara Szczesniak
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April 14, 2023

@Susan Kuehn , I'm not sure why this is happening, but I will be interested to see an answer, since I'm also interested in knowing how to copy a template from one space to another.

In the meantime, have you tried promoting the template and/or starring it? If you do this, does it show up under the Promoted or Starred category?

Susan Kuehn April 14, 2023

I have tried promoting, but not starred category. It did not work to promote. 

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