Create new space doens't work

[Artem Marchuk]

When I try to create new space I get a popup with infinite spinner. Whats wrong? I tried at different connections, so its not a connection problem. Any other idea?

[Artem Marchuk · Accepted solution]

Everythin is simple: I'm an administrator, but administrators group had no permission to create spaces!

Sorry for bothering and Discountrobot, thank you for your help to find a path to solution.

[discountrobot]

We've had this problem before - which was due to an internal 500 error (please provide a dump of your browsers console, you open it by pressing F12)

Remember it beign due to some faulty Space.

[Artem Marchuk]

Yep, seems like there is some problem with loading JS scrips:

DEPRECATED: jquery.autocomplete.js - See https://ecosystem.atlassian.net/browse/AUI-393

GET https://[sitedomain].atlassian.net/wiki/rest/create-dialog/1.0/space-blueprint/dialog/web-items?_=1401871165494403 (Forbidden) batch.js:166

Could not load space dialog - request for web items failed

Whats wrong and how we fix it?

[Artem Marchuk]

Actually only this part appears in console when I click 'Create a new space' button:

GET https://[sitedomain].atlassian.net/wiki/rest/create-dialog/1.0/space-blueprint/dialog/web-items?_=1401871165494403 (Forbidden) batch.js:166

Could not load space dialog - request for web items failed

[Artem Marchuk]

Looks like I do not have permissions for that.

{"errorCode":403,"errorType":"PERMISSION:USER:CREATE:SPACE","errorData":"[myusername]","errorMessage":"You are not permitted to create spaces or personal spaces."}

But I'm logged in as Administrator and have all other administrative functions available and working.

[Artem Marchuk]

Looks like I do not have permissions for that.

{"errorCode":403,"errorType":"PERMISSION:USER:CREATE:SPACE","errorData":"artoix","errorMessage":"You are not permitted to create spaces or personal spaces."}

But I'm logged in as Administrator and have all other administrative functions available and working.

[Artem Marchuk]

The problem was exactly with global permissions. My fault: this is a new site and I was assuming that I'm as an administrator automatically have permissions to create spaces and didn't bother to check permissions. As it turned out administrators group didn't have these permissions.

[discountrobot]

Might be an issue with your instance then, i know this is trivial - but have you checked the global permissions? It might be somebody in your team who disabled creating spaces.

[Vasile xp]

Did anybody found a REAL solution for this annoying problem? I created a new site and it's working fine, so maybe we need to change domain?

[Micah]

I have been fighting with this same issue for the past couple of days.  Permissions were all fine, the cause was a space without a proper name.  When viewing the page it simply said "null".  When I changed the name of the page, the "Create from Template" dialog began to populate correctly.  Thanks Discountrobot for that mention of the faulty space.