I inserted a "Create from Template" button on to a page, I previewed it and clicked the button in the preview mode and the template appeared.
I then clicked save and published the page.
After publish, when I click on the button, the template does not load.
Any suggestions about what might be going wrong as this was working a week ago and now appears to be failing.
Thank you for reporting this to us. Can you tell me, are you still encountering this issue today?
There was a bug in the last few weeks where you wouldn't be able to use custom templates with the Create from Template button:
But it looks like that's been resolved, so it's possible that it's working for you now.
Can you confirm?
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