Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Could not send email Error message

Paul Varnes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 22, 2021

We have had no issues with this process until just recently (within the last couple weeks).  Users are now getting an error message after they click the "Save" button when attempting to create an entry on a Confluence Page.

"Could not send email. Reason: com.sun.mail.smtp.SMTPSendFailedException: 550 5.1.1 User Unknown"

If they click "Cancel" and refresh the page, the entry does show that it was created.  But what is happening is that the user either continues to click the "Save" button or they click "Cancel" but then go in again to add the entry.  This is now causing multiple entries to be created since the user is not aware that this is happening.

As I said this was working correctly until about three weeks ago so not sure what has changed.

image.pngimage.png

1 answer

0 votes
Fabian Lim
Community Champion
December 22, 2021

Hi @Paul Varnes

I would recommend you open a ticket up with Atlassian Support so that they can take a look at the logs and provide you with a faster response. Support link: https://support.atlassian.com/

Regadrs

Paul Varnes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 22, 2021

Thanks Fabian...I'll try that route.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events