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Copied screenshot images not showing on new pages. Can I get them back?

We had begun creating documentation for a system in Confluence prior to the change in page creation.  Since only a handful of pages had been done, I copied the content to new pages so everything would be consistent.  The documentation included a number of screenshots that will be challenging to recreate.  When I copied the content from the old page to the new page, the images were included and looked just fine on my screen.  Now all anyone sees is a tiny image box and when you click on it, nothing shows. 

image missing.PNGI tried capturing the URL at the top and pasting it into a separate window.  I get a Page Not Found error.

Where did my images go and how can I get them back?  

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Mike_Rathwell Community Leader Aug 13, 2019

Hi @Glenda Smith ,

I run into this all the time... and finally gave up doing direct copy/paste of screenshots to pages as they had a rather ephemeral feel such as you're seeing now. I can see a nice page I just created, publish it and... nada.

While a bit of a PITA, I've taken the approach of attaching the captures as image files to the page (or somewhere I reference them from) and point at actual files... 


Thanks Mike.  This seems like a bug that Atlassian needs to address.  Before doing what I did, I researched and found other people mentioning how easy it was to just copy pages from the old to the new.  I guess they didn't have screenshots.  If I end up recreating them, I'll definitely do what you suggest (or at least save a copy on my hard drive).

When you put the images into Confluence, they have to be stored somewhere.  So I'm guessing they still exist somewhere -- I just want them back.  If I could even recover the original pages, I could download them and try again.  But it doesn't appear that's possible either.

Mike_Rathwell Community Leader Aug 13, 2019

Short answer is "I dunno". You will be right but I've never expended the energy to look for 'em. Usually I just utter a few rather... pithy... words and then attach image files... 

Would be interested if anyone else comes up with something on this so I can have a "better" answer for my user community.

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