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Content of a page not visible after saving

Pooja Pandey September 18, 2017

There is a specific page on our Confluence site which the user is unable to view after saving although there is content in the page. 

When we manually type in on the page, that content appears. 

Confluence is running on v6.0.4

Please advise. 

1 answer

0 votes
AnnWorley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 19, 2017

Hi Pooja,

I understand there is a page in your instance that a user is unable to view after saving.

Please let me know more:

  • Does the user see an error message when attempting to view the page? (Please post a screen shot of what the user sees when they go to the page.)
  • Does it matter which browser is used?
  • Is the page visible to other users after it is saved?
  • Please provide the storage format of the page:
  1. Click on the ellipsis () in the top right-hand corner and select View Storage Format from the dropdown.  
  2. Copy the storage format to your clipboard and paste it in a code block on this thread.

Thanks,

Ann

Pooja Pandey September 21, 2017

Hello Ann, 

The page is visible after saving but the content in it is not.

No, the user does not see any error message. 

It is not just with the user but even me as confluence admin, i am unable to view the content after saving. Although it is visible in edit mode. 

 

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