Connection Error: We've lost our connection to you...

Cham June 4, 2022

Opening the developer mode in safari show that "wiki docs.services.atlassian.com" is unable to recognise my JWT token (obtained by login to the Atlassian platform).

Mostly likely, the wiki docs has inconsistency state with the authentication server. Anyone experience same issue?

 

https://wikidocs.services.atlassian.com/activationid-services/xxxxxx-xxxxx-xxx-xxx-xxxxxxxx/synchrony/v1/data/xxxxx-xxxxx-xxx-xxx-xxxxxxxx/confluence-adf-327934?state-at=@head&state-format=adf-container&rewrite-request=true&cached=true

1 answer

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Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 5, 2022

@Cham I just checked and everything is working fine on my sites.  Confluence is showing everything is fine https://status.atlassian.com/   Have you tried clearing your browsers cache?

Cham June 7, 2022

Thanks for your help. Tried incognito mode, cleaning cache. No help.

Like I said, It is a server-side authentication problem. 

 

wikidocs.services.atlassian.com return

```

{
"type": "jwt/decryption-failed",
"message": "Error validating JWT"
}

```

I have another confluence site which has different domain works perfectly without any problem, so definitely not browser problem. 

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