Connection Error: We've lost our connection to you...

[Ridvan Baluyos]

Hi,

I'm trying to figure out why everyone on our team using Confluence is getting the following error when editing certain pages:

" We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect..."

I'm pretty sure it's not our internet. We're on 900+ mbps. We could browse other websites. And we could edit other pages on our Confluence.

Our team has been using Confluence for 2 months already, and we're trying to propose using Confluence Cloud to our management as a standard user (above 10 users). But if this is the kind of connectivity issue that we'll encounter when we onboard everyone, how could we possible propose this to our management?

I've done my due diligence searching through the community, but none of the accepted answers solve anything other than "it suddenly worked."

This is really frustrating since we've done a lot of work already on a certain page and we could not even edit it.

One of the things I've observed is when there's a large entry of rows in a table inside a page. 

Things I've done:

- Logout/Login Atlassian

- Cleared browser cache

- Used a different browser

- Restarted PC

None of the above solved the issue.

Could anyone from Atlassian help us on this? 

Regards,

RB

[Alexis Robert · Accepted solution]

Hi @Ridvan Baluyos , 

it looks like Atlassian is aware of performance issues with large pages, as several bugs are currently being worked on : https://jira.atlassian.com/browse/CONFCLOUD-70197 and https://jira.atlassian.com/browse/CONFCLOUD-64686

Since Atlassian is working on these, I don't think there an immediate fix to your issue rather than "try to break up your page into smaller pages".

I would advise adding a comment to these tickets, so that Atlassian know you're impacted.

Hope this helps, 

--Alexis

[Ridvan Baluyos]

Hi @Alexis Robert 

Got it.

At the moment, we split any page that contains large information on tables. Apart from the tables, we do not see this happening even for pages which contains many images (draw.io diagrams).

But wow, the issue has been filed since 2018 and they seemed to have a hard time fixing it. 

Thanks for the reply. I've added my comment already.

Regards,

Ridvan

[Paul Devadatta]

This has nothing to do with page size.  I have a new page, and it has taken me 10 minutes to type one sentence.  Every few letters, it displays that message, and stops accepting any input (which of course I don't notice).  It takes a while (sometimes minutes) to connect again, and I can resume typing.  

My network is fine.  I'm using several applications that have had no network problem.  This definitely looks like an issue with Atlassian servers.  

The two Jira issues mentioned don't really address this specific issue, with this specific message.  

Anyone in Atlassian looking at this issue?  

[Mark Skurnik]

I am also experiencing the same issues

[Preethisha Gopinath]

Same issue, was the confluence team able to fix this?

[psagar]

I am having the same issue with the confluence page.

"We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. "

[Ana-Maria Galai]

we are having the same issue as well

[Joe Lagana-Jackson]

This just started happening to me this month. I never had an issue before. I hope it's fixed soon.

[Deleted user]

Same problem. Hope it will be fixed soon.

[Brian Jakobsen]

Same issue. We need it fixed

[Peter Bysøe]

Need fix

[SISI _Syamsi Kusyanti_]

same issue, we hope it's fixed soon

[Paul Hayden]

This feature is terrible :( :( :( 

Why are you not saving this on the client and then synching the data model when the connection is available.

Atlassian you should be ashamed of yourself for not fixing this immediately.

I be avoiding using your version 2 editor at all costs from here on in...

[saurav.sah@powerschool.com]

Same issue here as well.

[Adrian Schlatter]

Have this issue as well on a page containing only 2 words.

[Yann DOUCHIN]

Having the same issue repeatedly here. I really hope it'll be fixed soon, it's so frustrating...

[Dave Hab]

This problem has appeared for me in the last week or two. It's frequent enough to be extremely interruptive. Right now, it's happening every 15-30 seconds.

[Dewayne Watt]

My page has a title, a warning, and a note.

I am losing connection and unable to edit the page.

This is horrible user experience... to the point that I came here to complain.

Confluence is a terrible product that I am forced to use.

[Dewayne Watt]

Literally after spending 3 minutes here to write up my issue, I return to my Confluence page, made about 2 edits, and now I see:

We cant show this page

The permissions for this page were changed.

Contact an admin for help.

Edit: turns out this issue is because I made a new account to complain, and was signed out of my previous account on my other pages.  

[ecoea]

I have 1gbps symmetric Internet and only Atlassian Confluence has the performance issue.  Someone thought it was chrome browser spellcheck.  I disabled it to no different. 

I am working with the Confluence Cloud and the on-prems version, for both I am accessing and authoring over the Internet from home.  For the same remote use case, the on-prems side is fine, so it rules out the Internet bandwidth. It is the Confluence Cloud one that the issue persists.

The problem is worst when using a "Table filter" that has more than a few hundred rows!

[Minsoo Nam]

same issue

[Anirban Paul]

Facing the same issue.
This was not the same till a few days back.
Checked on my network speed but that does not seem to be an issue

[Thomas McCroskey]

This issue still hasn't been fixed by March of 2023, seemingly five years after it was reported.  I'm lobbying my company to find a different product.  Our pages are not that large.

[Anmol Saxena]

I am also impacted due to this issue.

[Thomas McCroskey]

Atlassian seems to have no interest in fixing this problem after all this time.  I suggest switching to a different product.

[chike]

I'm just glad i'm not going crazy. Or we are the crazy ones and this is how we find each other...

[Geoffrey Moes]

A client of mine recently had this issue. We were able to narrow down the problem to be specific to the client's network, as editing the same pages outside the network did not generate the error.

In the end, the problem for us was the client's security software blocking the websockets connection that Confluence uses for collaborative editing. We resolved the problem by putting Confluence on the list of sites for the security software to ignore.

[ecoea]

Break up large pages and large tables using hierarchy, i.e., "display children" macro.

The problem typically associates with large tables that are wrapped around other macros.  This also manifests another issue: when wrapped with other macros, the confluence tablet or smartphone apps do not know how the present it in a friendly way, resulting in worse UX on the page.  

[Roshan Sharma]

Confirming this helps! I have limited extensive use of tables and other widgets in my docs and started breaking up my documents into hierarchies. It doesn't always prevent this issue from occurring, but at least I can "kind of" work with my pages. 

[Mark Skurnik]

My issue has now been resolved. This came back from my IT department

"We’ve found that the site is redirecting or connecting to atlassian.com site using Web Socket connections.

This has only recently been implemented and as a result, the recommendation is for customers who proxy their traffic to bypass all traffic for atlassian.com from being proxied."

[Paul Hayden]

Interesting... I don't normally bother trying to chase things like this but my frustration with this issue has moved to the next level.

I'll raise this with the IT department - thanks.

[Thomas McCroskey]

We don't use a proxy for our at-home locations.  So this wouldn't fix the problem.  We still have the problem.

[Ronan]

Same here. I cannot update any documentation since it's blocking for the work of my team. 

[Ginette Anderson]

Having this issue accrossed all departments who use this platform as well; it's very annoying.

We don't want to split content into different pages, when is this going to be resolved? 

[marcel Van Der Vliet]

Having the same issue, very frustrating.

[Cham]

Same issue. Any help?

[Benton]

This often happens to me as well! Crazy that there's no solution on here yet...

[Dewayne Watt]

Looks like some update a month or two back that's now propagated enough to disrupt many user's experiences...

[Rebecca Vredenburg]

We have this same issue - but it resolves if we disconnect our VPN.  The VPN doesn't have any special security settings - and works find with all other websites.  Not sure if that is relevant, but maybe it will help someone figure this issue out.  

[Tony.Shoemaker]

I've just started having this same issue starting today.

[Anish Sathyan]

Same issue here .It is really frustrating 

[Jonas Burghardt]

Same issue. Whole team is reporting this error repeatedly.

[Antonio Calì]

Same issue and it'not accettable since it's blocking for the work of the whole team.

[Luis Ramirez]

Same here. It's really frustrating.