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Connection Error: We've lost our connection to you...

Edited

Hi,

I'm trying to figure out why everyone on our team using Confluence is getting the following error when editing certain pages:

We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect..."

Screenshot 2021-09-09 171638.png

I'm pretty sure it's not our internet. We're on 900+ mbps. We could browse other websites. And we could edit other pages on our Confluence.

Our team has been using Confluence for 2 months already, and we're trying to propose using Confluence Cloud to our management as a standard user (above 10 users). But if this is the kind of connectivity issue that we'll encounter when we onboard everyone, how could we possible propose this to our management?

I've done my due diligence searching through the community, but none of the accepted answers solve anything other than "it suddenly worked."

This is really frustrating since we've done a lot of work already on a certain page and we could not even edit it.

One of the things I've observed is when there's a large entry of rows in a table inside a page. 

 

Things I've done:

- Logout/Login Atlassian

- Cleared browser cache

- Used a different browser

- Restarted PC

None of the above solved the issue.

 

Could anyone from Atlassian help us on this? 

 

Regards,

RB

12 answers

1 accepted

6 votes
Answer accepted
Alexis Robert Community Leader Sep 09, 2021

Hi @Ridvan Baluyos , 

 

it looks like Atlassian is aware of performance issues with large pages, as several bugs are currently being worked on : https://jira.atlassian.com/browse/CONFCLOUD-70197 and https://jira.atlassian.com/browse/CONFCLOUD-64686

 

Since Atlassian is working on these, I don't think there an immediate fix to your issue rather than "try to break up your page into smaller pages".

I would advise adding a comment to these tickets, so that Atlassian know you're impacted.

 

Hope this helps, 

 

--Alexis

Hi @Alexis Robert 

Got it.

At the moment, we split any page that contains large information on tables. Apart from the tables, we do not see this happening even for pages which contains many images (draw.io diagrams).

But wow, the issue has been filed since 2018 and they seemed to have a hard time fixing it. 

Thanks for the reply. I've added my comment already.

Regards,

Ridvan

This has nothing to do with page size.  I have a new page, and it has taken me 10 minutes to type one sentence.  Every few letters, it displays that message, and stops accepting any input (which of course I don't notice).  It takes a while (sometimes minutes) to connect again, and I can resume typing.  

My network is fine.  I'm using several applications that have had no network problem.  This definitely looks like an issue with Atlassian servers.  

The two Jira issues mentioned don't really address this specific issue, with this specific message.  

Anyone in Atlassian looking at this issue?  

I am also experiencing the same issues

Same issue, was the confluence team able to fix this?

I am having the same issue with the confluence page.

"We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. "

we are having the same issue as well

This just started happening to me this month. I never had an issue before. I hope it's fixed soon.

Same problem. Hope it will be fixed soon.

Same issue. We need it fixed

same issue, we hope it's fixed soon

This feature is terrible :( :( :( 

Why are you not saving this on the client and then synching the data model when the connection is available.

Atlassian you should be ashamed of yourself for not fixing this immediately.

I be avoiding using your version 2 editor at all costs from here on in...

Same issue here as well.

Have this issue as well on a page containing only 2 words.

Having the same issue repeatedly here. I really hope it'll be fixed soon, it's so frustrating...

This problem has appeared for me in the last week or two. It's frequent enough to be extremely interruptive. Right now, it's happening every 15-30 seconds.

My page has a title, a warning, and a note.

I am losing connection and unable to edit the page.

This is horrible user experience... to the point that I came here to complain.

Confluence is a terrible product that I am forced to use.

Literally after spending 3 minutes here to write up my issue, I return to my Confluence page, made about 2 edits, and now I see:

We cant show this page

The permissions for this page were changed.

Contact an admin for help.

Edit: turns out this issue is because I made a new account to complain, and was signed out of my previous account on my other pages.  

I have 1gbps symmetric Internet and only Atlassian Confluence has the performance issue.  Someone thought it was chrome browser spellcheck.  I disabled it to no different. 

I am working with the Confluence Cloud and the on-prems version, for both I am accessing and authoring over the Internet from home.  For the same remote use case, the on-prems side is fine, so it rules out the Internet bandwidth. It is the Confluence Cloud one that the issue persists.

The problem is worst when using a "Table filter" that has more than a few hundred rows!

Like Jason Misquith likes this
남수 I'm New Here Jun 04, 2022

same issue

Like Jason Misquith likes this

My issue has now been resolved. This came back from my IT department

"We’ve found that the site is redirecting or connecting to atlassian.com site using Web Socket connections.

This has only recently been implemented and as a result, the recommendation is for customers who proxy their traffic to bypass all traffic for atlassian.com from being proxied."

Interesting... I don't normally bother trying to chase things like this but my frustration with this issue has moved to the next level.

I'll raise this with the IT department - thanks.

Having the same issue, very frustrating.

Same issue. Any help?

0 votes
Benton I'm New Here Jun 02, 2022

This often happens to me as well! Crazy that there's no solution on here yet...

Looks like some update a month or two back that's now propagated enough to disrupt many user's experiences...

0 votes

We have this same issue - but it resolves if we disconnect our VPN.  The VPN doesn't have any special security settings - and works find with all other websites.  Not sure if that is relevant, but maybe it will help someone figure this issue out.  

0 votes

I've just started having this same issue starting today.

Same issue here .It is really frustrating 

0 votes

Same issue. Whole team is reporting this error repeatedly.

Same issue and it'not accettable since it's blocking for the work of the whole team.

0 votes

Same here. It's really frustrating.

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