Confusing Permissions

[Philipp Brunnbauer]

Hello, some of our users do not seem to be able to view a subpage of a space, although they are permitted to view the space. Any help would be greatly appreciated. Please see screenshots attached.

[Mikael Sandberg · Accepted solution]

Hi @Philipp Brunnbauer,

Welcome to Atlassian Community!

Confluence has three levels of permissions; global, space, and page restrictions. What is preventing the user from seeing the sub-page is page restrictions. View restrictions are inherited down from parent page to child pages. As you can see in the Inspect permissions there is a View restriction on the Label gathering studies which also affect Small study. So you need to either add the user to the view restriction on the parent page, or remove the restriction.

You can learn more about permissions and restrictions in this KB. 

[Philipp Brunnbauer]

Hey Mikael, 

thanks for the quick reply. I checked view permissions of every sub-page, they are all set to "anyone can view and edit" - which is the part that is confusing me... But if I click on share, it tells me there are restrictions in place, but if I click "change" it just shows me that "anyone can view and edit again"?

[Collista Lewingdon]

@Philipp Brunnbauer 

Have you checked to see if the space itself is either hidden or restricted in the space settings?

Go to space settings and then click on restricted under manage pages.

If there are restricted permissions here and the person has not been added they will not see the page, or be able to edit it depending on what restrictions are in place. Names of individuals are blocked out here for privacy reasons. Only people or teams that are listed will be able to see and edit. 

I found several pages where the system admin was not added in this section and that meant I was not able to see or edit the pages either. 

[Mikael Sandberg]

If you look at the first screenshot from the "Label gathering studies..." on the Share screen you can see that there is a restriction on it. So start there and go up in the page tree to find which page has a view restriction that is inherited down.

[Philipp Brunnbauer]

The parent page had restrictions, which I guess is shown incorrectly on those views I sent earlier. Should have checked that earlier...

Thanks for the help!

[Collista Lewingdon]

My first recommendation would be to check the page permissions and see if she has been blocked on the individual pages or the parent page of the individual pages. You screenshot clearly shows that she is restricted on the page level for two of them, click view to see where that is. 

Second, once you are in an individual page you can click on the lock icon in the upper right hand corner. 

It will pull up a list of the restrictions listed below. 

If either of the two bottom ones are selected, you will see a list of people who are able to view it and edit it depending on restrictions. Like below: 

[Oualid Belbacha]

Hello Philipp,

Welcome to Atlassian community,

The view restrictions are inherited. That means a restriction applied to a parent page will cascade down to any child pages.

You need to check if the user can actually view the page in the tree view. If he can't, then it might be the page restriction.

Hope it helps

[M Bilal zaheer]

yes 

[Philipp Brunnbauer]

Hey all, thanks for the input. I have given my reply to Mikael, who said a very similar thing, above :)