Confluense SUSPENDED - how to resolve?

[Michael Litner]

Suddenly our Confluence stopped working with error of :

Site unavailable
Your Atlassian Cloud subscription hasn't been renewed

In the subscription management screen the Confluence app is shown as "INACTIVE SUBSCRIPTIONS - SUSPENDED"

How can I renew the subscription?

[Michael Litner · Accepted solution]

It got resolved by Atlassian support.

There was no way I could do it by myself.

Just opened a service request and the support team fixed it in an hour - thank you guys.

[REHANUDDIN PATHAN]

Sri my confluence app suspended plz re back my account sri

[thrinadh game Star]

Sri my confluence app suspended plz re back my account sri

[d_aderiho]

Please help, I have the same issue

[Michael Litner]

https://community.atlassian.com/t5/Confluence-questions/Re-Confluense-SUSPENDED-how-to-resolve/qaq-p/1219526/comment-id/159634#M159634

[Vickey Palzor Lepcha]

Have you purchased subscription before or were you on evaluation ?

[Michael Litner]

Evaluation

[Vickey Palzor Lepcha]

Login to this using your credentials and check if you can recreate a new evaluation subscription

https://my.atlassian.com/product

[Michael Litner]

It did not help - I have got error stating that the product is already added

[mdimran20117]

Hello i want confilence app