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Confluense SUSPENDED - how to resolve?

Suddenly our Confluence stopped working with error of :

Site unavailable
Your Atlassian Cloud subscription hasn't been renewed

 

In the subscription management screen the Confluence app is shown as "INACTIVE SUBSCRIPTIONS - SUSPENDED"

How can I renew the subscription?

2 answers

1 accepted

0 votes
Answer accepted

It got resolved by Atlassian support.

There was no way I could do it by myself.

Just opened a service request and the support team fixed it in an hour - thank you guys.

Have you purchased subscription before or were you on evaluation ?

Login to this using your credentials and check if you can recreate a new evaluation subscription

https://my.atlassian.com/product

It did not help - I have got error stating that the product is already added

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