Confluence will not start Windows 2008 Server

I have a Windows 2008 Standard (64bit) running Confluence

I'm using a SQL 2005 database for the configuration.

For some reason it became inaccessible to everyone. I was notified, and investigated.

Tomcat was taking 100% of the CPU. I tried restarting the Confluence service. This corrected the CPU issue, but Confluence still would not start.

I then rebooted the server twice.

I've checked online for a solution, and it has left me more confused. I am familiar with IIS and SQL and I would know how to trouble shoot these things, but this is an enigma.

Please help.

2 answers

1 accepted

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Accepted answer

Thank you Tim,

I did as you said and contacted Atlassian Support. They were very helpful.

It turns out the problem was with my 'Server.xml' file in the CONFLUENCE\CONF directory. I had to change the 'Connector' entry as follows...

From:

<Service name="Tomcat-Standalone">
<Connector className="org.apache.coyote.tomcat4.CoyoteConnector" port="8090"
minProcessors="5" maxProcessors="75" protocol="AJP/1.3" enableLookups="false"
redirectPort="8443" acceptCount="10" debug="0" connectionTimeout="20000"
useURIValidationHack="false" URIEncoding="UTF-8"/>
...
</Service>

To:

<Service name="Tomcat-Standalone">
<Connector className="org.apache.coyote.tomcat4.CoyoteConnector" port="8091"
minProcessors="5" maxProcessors="75" enableLookups="false"
redirectPort="8443" acceptCount="10" debug="0" connectionTimeout="20000"
useURIValidationHack="false" URIEncoding="UTF-8"/>
...
</Service>

Hi Ralph,

Probably best if you open a support ticket at support.atlassian.com. The support engineers there can help you troubleshoot down what's going on.

Be sure to include <confluence-install>/logs and <confluence-home-directory>/logs in the ticket for faster service.

Tim Wong

Atlassian Support

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