Confluence view access restricted for logged in users, but not anonymous.

Question

We have JIRA service desk (25 licences), Confluence (10 licences) and JIRA (500 licenses).

If I create a confluence page off of a Service Desk project, I can have anyone see it and allow "unlicensed" persons to view it even if the site is not open to anonymous.

When I create a confluence space off of a regular JIRA project, I set it up so that anonymous/unlogged in users can view the space.  I have no problem with that.  But if someone is logged into JIRA, then it says "You don't have permissions to view this page".

I find it odd that if I have anonymous set up that logged in users can't view the page.  If I don't log in, I have no trouble viewing the confluence site.  What gives?  Am I setting something up wrong here.  I would think if I make it wide open it wouldn't matter if someone was logged in or not if they could view the page.

I'm just trying to set up a page for users to see what is going on with the project along with some links and meeting minutes.  It would be helpful to use confluence to do this, but I don't want to have a license in confluence for each of the 500 JIRA users just to see a static, view only page - especially if they can view it when not logged in.

larsmgjeraker · Answer

I also have this problem with our customer (Rocketfarm.no).

The space have global permission, but logged in customer can not enter the page. If they go inkognito or not logged in they have access. Strange

Jimi Padilha_zmx3s2 · Answer

Hi @Michael Bakker , how are doing?

Did you resolve this problem? I have the same problem at moment. If you have some advice, I'll be glad

Thanks

Michael Bakker · Answer

We are running JIRA cloud.  The cloud only allows unlicensed access for Service Desk projects.  All other projects don't give the option - but anonymous/unlogged in users can see it.  It makes no sense to me.  I have to tell our users to log OUT of JIRA in order to see the page in Confluence.