Confluence template with the Expand macro problem

[noppawop]

I tried using a Confluence template with the Expand macro, but found that it cannot be collapsed or expanded. Could someone with experience please provide some advice?

[Muhammad Kashif · Accepted solution]

It sounds like there might be an issue with the macro settings or the template itself. Here are a few steps to troubleshoot:

1. Check Macro Settings:

   • Ensure the Expand macro is properly configured. Sometimes incorrect settings can cause it to malfunction.

2. Browser Compatibility:

   • Test the macro in different browsers to rule out any browser-specific issues.

3. Page Restrictions:

   • Verify that there are no page restrictions or permissions affecting the macro's functionality.

4. Update Confluence:

   • Make sure your Confluence instance is up to date. Bugs in older versions can sometimes cause such issues.

5. Inspect JavaScript Errors:

   • Check your browser's console for any JavaScript errors that might be preventing the macro from working.

If the issue persists, consider reaching out to Atlassian support or checking the Atlassian Community for similar issues.

[noppawop]

Muhammad Kashif - thank you for your reply.

I tried creating an Expand macro in a Page and found that it works fine. However, when I tried creating it in a template, there were issues with collapsing and expanding.

[Sue Loomis]

We are seeing the same issue - did any of the above suggestions work for you?

Thanks

[noppawop]

I still haven't been able to resolve the issue in a template and am waiting for Confluence to fix it.

[ellen.zwickl · Accepted solution]

This seems to be a regression/bug.

Previously I have created templates with the expand macro and it shows everything expanded and you can edit inside on first time add as well as gong back into the template to edit. Now when you go into edit the template it is collapsed and you cannot expand it - it just shows you a 🚫 icon when hovering over it. 

Even if you add a new expand section in a template, as soon as you click out of it (even before saving the template), you can no longer edit it inside even though in this case it remains expanded (you can still edit the title presumably as it's on the top 'layer'. Once you save and come back in the section is collapsed again. It seems to be the mechanism specifically around the expand.

Have already checked all of the above, tested on mult. browsers, with different users on different machines and reached out to IT - everything is as it was and no errors we can find on our side, all users had the same experience. This bug I assume came with a recent update from Atlassian. 

[Zoriana Bogutska_Adaptavist_]

@noppawop Looks like it is just because your expand is empty