Confluence (or JIRA) triggering e-mail templates from a Confluence page

[Tim Milner]

Hi. I wonder if anyone can help me on an issue. I am trying to set up a page for someone – they wanted a check box on a Confluence page, which users could tick to say they’ve read terms and conditions, and then IT could receive e-mail notification to alert them to this fact, and then action a task as a result. I used the (Adaptavist) survey plugin functionality to set up a check box, but it doesn’t trigger e-mail alerts (doesn’t register as a page change).

So another option I have considered as a workaround is that there could be a link below the terms and conditions text, and clicking it opens an e-mail addressed to IT's e-mail, which the user can then click send to have delivered to IT's Inbox. I would need this e-mail to be auto-populated with some text akin to 'I have read the terms and conditions... etc. etc.' I know how to trigger a blank e-mail template from a Confluence page, but what I need to do is for an e-mail to have text already in it - ie. using an e-mail template. It doesn’t appear to be something I can do in Confluence (I welcome being corrected if I'm wrong here), but I thought it may be possible that we can use JIRA’s functionality here. Is it something JIRA can do, and if so, can we integrate it easily to use it on a Confluence page?

Thanks,

Tim

[SarahA · Accepted solution]

Hallo Tim

Another option is to use a Wufoo form. Wufoo (http://wufoo.com) is an online web service that you can use to create an HTML form

You can embed a Wufoo form into a Confluence page using the Widget macro (http://confluence.atlassian.com/display/DOC/Widget+Connector+Macro).</span<>>

The Atlassian Contributor License Agreement is a live example of a Wufoo form on a Confluence site. People who want to contribute to the Atlassian documentation can submit an application via this form. http://confluence.atlassian.com/display/ALLDOC/ACLA+v2.0

We have set up the form on Wufoo so that it sends an email to JIRA, creating an issue in a specific JIRA project. We get the JIRA notification, and handle the input from there.

There's another option: The JIRA issue collector, available in JIRA 5.1 and later: https://confluence.atlassian.com/display/JIRA/Using+the+Issue+Collector

I hope this helps. :)

Cheers, Sarah

[Andy Brook [Plugin People]]

If you are happy with the form content dumped into the description of an issue, thats fine, if you want to map Wufoo form fields to JIRA issue fields, you'll need something a little more feature rich. JEMH, a Mail Handler for JIRA that has specific support for processing Wufoo emails and doing field mapping.