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Confluence not starting at all

Krastan Ivanov
Krastan Ivanov Dec 21, 2020

Hi all,

My Confluence does not want to load at all and has been giving me the error posted below the entire day. I saw there was an issue during the weekend but it is supposed to be resolved, what can I do to start Confluence correctly?

I am starting Confluence over JSM, Win 10, Chrome and Edge; I previously had a trial account so I learned how to activate/setup Confluence, so there should be an issue somewhere. (I tried clearing cache and cookies, no joy).

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Alexander Bondarev
Alexander Bondarev Community Leader Dec 21, 2020

Hi, @Krastan Ivanov !

Try to raise a support request here - https://support.atlassian.com/contact/#/

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Krastan Ivanov
Krastan Ivanov Dec 21, 2020

Thanks @Alexander Bondarev  but this is the first thing I tried, it is not letting me submit an incident, I only get reference links to materials or the community page. 

We are using the free Confluence version (below 10 users) but paid JSM, so can this be why I can't raise an incident about Confluence?

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