Confluence Mention worked at one point, but it stopped working all of the sudden.
When I start typing something like @Eldon, the User suggestions shows "No user found".
This used to work. I have tasks that were created to me this way.
We've tried to Rebuilding the Index (Confluence Admin --> Administration --> Content Indexing --> Search indexes --> Rebuild), but no luck.
I've also made sure that "Notify watchers" is checked by default when I'm editing a page. (This was a solution to someone else's problem here on Answers.
Does anyone know what's going on?
We found the solution while trying to fix another problem. There was a bug in the Confluence version we were using. I believe we were on Confluence 5.4.0. It had problems communicating with our AD server through Crowd. Upgrading Confluence fixed this problem.
Just to let you know, Confluence metion issue is usually related to indexing. You got it right by rebuilding index.
However, since rebuilding index from Confluence Admin page doesn't fix the issue, you might want to try to rebuild Confluence index from scratch.
To remove the index and rebuild it from scratch:
<confluence-home>/index, and copy the backups in to it.
Hope this information helps.
Unfortunately, this didn't seem to fix it.
We gzip'd both plugin and edge, removed index, then recreated it and put plugin and edge back in. Started up Confluence again. When we opened up Confluence on our browser, we saw that the recent updates was not populated. Went to the Search Indexes saw that it was 0% built. So hit the Build button. After the Search Index got to 100%, saw recent updates populated correctly. But then tried to @mention someone... still no users show up.
Also, when we started Confluence, we were keeping an eye on catalina.out. We didn't seem to see anything useful in there. Even when we hit Build, it didn't notify us that it was building the search index. Is there another (more useful) log that we can look at?
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