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Confluence logging page is not loading

Installed Jira & Confluence Server Version on Server which always powered on.
Jira & Confluence were working fine since long time.
Because of external power fault, server was not shut down properly.
When i start server again, Jira is working fine but Confluence is not working.
In task manager, i observed that both Jira & Confluence exe are running. But, Confluence is not working.
I restart server 2-3 times. But, still confluence is not working.
Also tried to start confluence by running start-confluence.bat file. But still problem is not resolved.
How can i make confluence working again ?

 

3 answers

2 accepted

1 vote
Answer accepted

Hi Bhavin

On those cases, it is always good to check the following logs:

  • <confluence-home>/logs/atlassian-confluence.log
  • <confluence-install>/logs/catalina.* 

 

Here you can find a link on how to get and understand the logs: https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

And here you can find a troubleshooting guide for startup problems: https://confluence.atlassian.com/confkb/confluence-startup-problems-troubleshooting-180846988.html

Cheers,
Augusto

0 votes
Answer accepted

What does the log file say the reason for not starting is?

1 vote

Thanks for support.
I gone through the log files.
There was error for database connection.
I tried to resolve it but could not.
Didn't work much in confluence so i uninstall it and deleted remaining file after un installation.
Again installed it.

So, now it is working Ok.

Once again thanks for support.

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