Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confluence logging page is not loading

Installed Jira & Confluence Server Version on Server which always powered on.
Jira & Confluence were working fine since long time.
Because of external power fault, server was not shut down properly.
When i start server again, Jira is working fine but Confluence is not working.
In task manager, i observed that both Jira & Confluence exe are running. But, Confluence is not working.
I restart server 2-3 times. But, still confluence is not working.
Also tried to start confluence by running start-confluence.bat file. But still problem is not resolved.
How can i make confluence working again ?

 

3 answers

2 accepted

1 vote
Answer accepted

Hi Bhavin

On those cases, it is always good to check the following logs:

  • <confluence-home>/logs/atlassian-confluence.log
  • <confluence-install>/logs/catalina.* 

 

Here you can find a link on how to get and understand the logs: https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

And here you can find a troubleshooting guide for startup problems: https://confluence.atlassian.com/confkb/confluence-startup-problems-troubleshooting-180846988.html

Cheers,
Augusto

0 votes
Answer accepted

What does the log file say the reason for not starting is?

03-Nov-2020 08:05:32.912 INFO [http-nio-8090-exec-7] org.apache.coyote.http11.Http11Processor.service Error parsing HTTP request header
Note: further occurrences of HTTP request parsing errors will be logged at DEBUG level.
java.lang.IllegalArgumentException: Invalid character found in method name. HTTP method names must be tokens
at org.apache.coyote.http11.Http11InputBuffer.parseRequestLine(Http11InputBuffer.java:414)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:294)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:770)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1415)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)

03-Nov-2020 10:42:58.078 SEVERE [main] org.apache.catalina.startup.Catalina.stopServer Could not contact [localhost:[8000]]. Tomcat may not be running.
03-Nov-2020 10:42:58.128 SEVERE [main] org.apache.catalina.startup.Catalina.stopServer Catalina.stop:
java.net.ConnectException: Connection refused: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:498)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:403)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:497)

Thanks for support.
I gone through the log files.
There was error for database connection.
I tried to resolve it but could not.
Didn't work much in confluence so i uninstall it and deleted remaining file after un installation.
Again installed it.

So, now it is working Ok.

Once again thanks for support.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

463 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you