Confluence logging page is not loading

[Bhavin Tailor]

Installed Jira & Confluence Server Version on Server which always powered on.
Jira & Confluence were working fine since long time.
Because of external power fault, server was not shut down properly.
When i start server again, Jira is working fine but Confluence is not working.
In task manager, i observed that both Jira & Confluence exe are running. But, Confluence is not working.
I restart server 2-3 times. But, still confluence is not working.
Also tried to start confluence by running start-confluence.bat file. But still problem is not resolved.
How can i make confluence working again ?

[Augusto Ferreira · Accepted solution]

Hi Bhavin

On those cases, it is always good to check the following logs:

• <confluence-home>/logs/atlassian-confluence.log
• <confluence-install>/logs/catalina.* 

Here you can find a link on how to get and understand the logs: https://confluence.atlassian.com/doc/working-with-confluence-logs-108364721.html

And here you can find a troubleshooting guide for startup problems: https://confluence.atlassian.com/confkb/confluence-startup-problems-troubleshooting-180846988.html

Cheers,
Augusto

[Nic Brough -Adaptavist- · Accepted solution]

What does the log file say the reason for not starting is?

[francis Lawrence]

03-Nov-2020 08:05:32.912 INFO [http-nio-8090-exec-7] org.apache.coyote.http11.Http11Processor.service Error parsing HTTP request header
Note: further occurrences of HTTP request parsing errors will be logged at DEBUG level.
java.lang.IllegalArgumentException: Invalid character found in method name. HTTP method names must be tokens
at org.apache.coyote.http11.Http11InputBuffer.parseRequestLine(Http11InputBuffer.java:414)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:294)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:770)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1415)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)

03-Nov-2020 10:42:58.078 SEVERE [main] org.apache.catalina.startup.Catalina.stopServer Could not contact [localhost:[8000]]. Tomcat may not be running.
03-Nov-2020 10:42:58.128 SEVERE [main] org.apache.catalina.startup.Catalina.stopServer Catalina.stop:
java.net.ConnectException: Connection refused: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at java.net.Socket.<init>(Unknown Source)
at org.apache.catalina.startup.Catalina.stopServer(Catalina.java:498)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.catalina.startup.Bootstrap.stopServer(Bootstrap.java:403)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:497)

[Bhavin Tailor]

Thanks for support.
I gone through the log files.
There was error for database connection.
I tried to resolve it but could not.
Didn't work much in confluence so i uninstall it and deleted remaining file after un installation.
Again installed it.

So, now it is working Ok.

Once again thanks for support.