It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confluence logging page is not loading

Installed Jira & Confluence Server Version on Server which always powered on.
Jira & Confluence were working fine since long time.
Because of external power fault, server was not shut down properly.
When i start server again, Jira is working fine but Confluence is not working.
In task manager, i observed that both Jira & Confluence exe are running. But, Confluence is not working.
I restart server 2-3 times. But, still confluence is not working.
Also tried to start confluence by running start-confluence.bat file. But still problem is not resolved.
How can i make confluence working again ?


3 answers

2 accepted

1 vote
Answer accepted

Hi Bhavin

On those cases, it is always good to check the following logs:

  • <confluence-home>/logs/atlassian-confluence.log
  • <confluence-install>/logs/catalina.* 


Here you can find a link on how to get and understand the logs:

And here you can find a troubleshooting guide for startup problems:


0 votes
Answer accepted

What does the log file say the reason for not starting is?

1 vote

Thanks for support.
I gone through the log files.
There was error for database connection.
I tried to resolve it but could not.
Didn't work much in confluence so i uninstall it and deleted remaining file after un installation.
Again installed it.

So, now it is working Ok.

Once again thanks for support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

How is your team having fun and bonding, remotely, utilizing Confluence?

Thanks everyone for answering last week’s question. The winner of the random drawing from those who commented is: @LarryBrock I’ll contact you separately with your prize details. This wee...

314 views 9 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you