Confluence ignores Atlassian profile's language setting

Igor Baidiuk January 14, 2025

Hello,

My Atlassian profile is set to Ukrainian, yet I see Confluence's interface in Russian.
Yes, I cleared all Atlassian-related cookies and storage before posting. Yes, I checked browser interface, it's set to Ukrainian.
If I set profile language to English, Confluence is switched to English. If I try to switch back to Ukrainian, I get Russian back.

Some questions:
1. Does this mean Confluence doesn't support Ukrainian language?
2. Why Russian is used as fallback for Ukrainian? Why can't I set my fallback manually?

Thanks

2 answers

0 votes
Igor Baidiuk January 14, 2025

> Russian as a fallback language due to historical proximity and linguistic similarities

Please don't continue so that I won't start swearing all around this topic.

> you might want to reach out to Atlassian support

Ok, thx, I'll try that one.

Nina Zolotova January 22, 2025

@Igor Baidiuk hello, have you contacted Atlassian support on this case? 

We faced the same problem. Moreover, it affects the work of the plugin, which we planned to use for page translations - this plugin does not show Ukrainian translation at all.

 

Igor Baidiuk January 22, 2025

I haven't yet, just switched to English ATM. Feel free to contact them on your behalf.

0 votes
Manoj Gangwar
Community Leader
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January 14, 2025

Hi @Igor Baidiuk Welcome to the community!

Confluence does indeed support the Ukrainian language.

Russian is often used as a fallback for Ukrainian because Atlassian might have set Russian as a fallback language due to historical proximity and linguistic similarities. However, it's understandable that you would prefer to set a manual fallback language. Currently, Atlassian does not provide a direct option for users to configure fallback languages. If Ukrainian resources are unavailable, Confluence likely defaults to Russian or another available language.

you might want to reach out to Atlassian support (https://support.atlassian.com/) to report this issue and inquire about whether there are updates or settings changes coming to improve language support and fallback behavior.

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