Confluence had problems starting up

[arno]

Hi all

I encountered an error when I started confluence, which was as follows:

Could not roll back Hibernate transaction; nested exception is net.sf.hibernate.TransactionException: Unable to rollback against JDBC Connection

my confluence version :7.13.2

mysql version: 5.7.31

[Sanjen Bariki]

Hi @arno ,

Welcome to Atlassian community!

Please find the below article which is mentioned by atlassian for this issue solution.

Follow the mentioend steps and let me know the output.

• net.sf.hibernate.exception.GenericJDBCException Cannot open connection 

Regards,

Sanjen

[arno]

Hi @Sanjen Bariki 

Thank you for your reply

My database started normally, and I used the admin account to access it normally before, but when I used the AD account (we did LDAP integration), the access failed, and there was a problem with the data table. So I imported a database from the snapshot and modified the database information in the "confluence.cfg.xml" file, but I found that it could not solve my problem, so I modified the "confluence.cfg.xml" file again, resulting in this problem

[Sanjen Bariki]

Hi @arno ,

The same issue resolved in this solution.

Please make sure you are doing each and every steps which is mentioend in the documents.

• Link 

Regards,

Sanjen