Confluence group user not view workspaces

[Diego L.]

We just performed a migration from Server to Cloud.

Everything was imported correctly, except that some user cannot see all the contents of confluence.

In the user administration in Jira cloud, 6 Users appear in the confluence groups, the free plan is up to 10.

However, in another view, in the confluence group, it appears that we have 13 users ... could this be limiting access to viewing the workspaces?

several users are "migration" etc, how do we remove them to verify that it works correctly afterwards?

How to erase "migrate and chat " users? for example.

Thank you

[Stephen Sifers · Accepted solution]

Hello Diego!

Glad to hear y'all have migrated to cloud, unfortunate you're running into an issue right away. I did check your instance and confirmed you're at 9/10 of the Free plan seats. So the user count limit shouldn't be impacting your users from seeing/access Confluence.

To understand a bit more about the issue your users are seeing, could you provide some context as to what they're seeing or possibly which error (Screenshots work great)?

There are limitations on the Free plans, it's possible there is a permission issue since migrating which is preventing the users from accessing some pages. You may need to remove these permissions to allow users to gain access. Further information on how to do this can be seen here:

Open up a space to all users

After you switch to the Free plan, any permissions you’ve set on a space will remain in place. If needed, you can open up the space to all users. This will let anyone with access to your Confluence site view the space, add pages to it, and more.

You won’t be able to undo this action. If you need to reset the space permissions, you’ll have to go back to one of our paid plans.

1. Click the space’s name in the sidebar.

2. Click Space settings > Permissions.

3. In the Upgrade for space permissions box, click Grant all users permissions for this space.

4. Click Grant permissions.

Open up a page to all users

After you switch to the Free plan, any restrictions you’ve set on a page will remain in place. If needed, you can open up the page to all users. This will let anyone with access to your Confluence site view and edit the page.

You won’t be able to undo this action. If you need to reset the page’s restrictions, you’ll have to go back to one of our paid plans.

1. Click the lock icon at the top of the page. 

2. In the Upgrade for page restrictions box, click Remove this page’s restrictions.

3. Click Remove restrictions.

Source: Manage permissions in the Free plan of Confluence Cloud 

Looking forward to your response to resolve your user access issues.

Regards,
Stephen Sifers

[Diego L.]

[Diego L.]

At first, the user is as administrator, with access to confluence and confluence-administrators

I don't know how I can correct the permissions, or even "remove" a previous user and activate this instead, to be able to access the confluence site.

Some confluence sites if you are able to reach

Thank you

[Stephen Sifers]

Hello Diego,

Your user does have access to your site, the prompt you see is a warning about accessing a restricted space as an 'Admin', to proceed they'll need to select 'View Now' which will allow them in.

More information on why this type of prompt exists may be found at Bypass access restrictions on a page with admin key.

Regards,
Stephen Sifers

[Diego L.]

This solution is not entirely acceptable, as it is suggesting to me to access a payment plan, when to confluence, a "Free" Plan is offered for up to 10 users, and there are less than 10.
I do not understand how it works, if, even though it is less than 10, we need to pay licenses to use the Free service, at that time it stops being Free

[Diego L.]

[Stephen Sifers]

Hello Diego,

Since you're on a free plan of Confluence Cloud, the easiest path forward is to remove permissions across your spaces and pages to prevent this type of issue. My initial response includes the steps needed to remove the permissions which will allow access.

Confluence Free plans do not allow for the management of permissions of spaces/pages, this is a limitation of the free plan.

Permissions and restrictions aren’t customizable on the Free plan

Source: What are Confluence Cloud permissions and restrictions? 

Regards,
Stephen Sifers

[Diego L.]

ok, in that case, all spaces are open to any user of confluence, without limitations

[Stephen Sifers]

Hello!

That is correct, once you remove permissions they'll be open to all users.

One thing to know as well is the Confluence Free plans do not have or allow for anonymous access, so only users who can log into your site will be granted access (assuming space and page permissions are open).

If you're still having access issues please do let us know.

Regards,
Stephen Sifers