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Confluence filter has different results than viewing same JQL in Jira

We have ran into a weird issue where a handful of Confluence filters show zero results for a user, but when the user clicks the "View All Matching Issues in Jira" button, they see several (expected) results. Again this is the same query, but when viewed in the Confluence Filter there are zero results. 

We've double checked that OAuth is properly set up and that the user has the correct permissions. Other similar Filters can be viewed correctly by the user. Other users can view the Filters in question without issue. The issue is localized (so far) to one particular user who can't see the results in a handful of Confluence Filters. Again, they can see the results in Jira for the same JQL. 

We've done everything short of deleting this user entirely and starting him from scratch but I don't want to go to that extreme if I'm missing something easy. Our biggest concern as that this will start happening with other users since nothing looks different on this user's profile. Any help would be appreciated!

1 answer

Could you tell us if Oauth (impersonation) is used within your application links? Or just simply Oauth?
I believe you must use the first one and use impersonation to correctly retrieve the results from Jira

See OAuth security for application links


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